Endpoint Protection

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  • 1.  Unable to Open any Applications after SEP is installed

    Posted Mar 15, 2012 04:17 PM

    Once after the SEP is installed or deployed unable to open any programs or cannot take RDP of client

    Only if we reboot and login in SAFE mode and do a system restore the system may work.

    Please advice.. 



  • 2.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 15, 2012 08:05 PM

    Hi,

     

    Can you try to re-install SEP only with  Anti Virus and Antispyware feature and check if you face the same issue.



  • 3.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 15, 2012 10:46 PM

    Works in safe mode as few sep features are disabled there. This is possibly because of the new FW policy. As suggested try only with AVAS, if it works, then you can customise the FW policy and install the other components after testing.



  • 4.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 16, 2012 07:25 AM

    Follow Mandar's and NRaj's advices, and check your Application and Device policy. Perhaps you have inadvertently created a rule which is too strict. Switch auch an Application rule to Test (log only) mode.

    Additionally, check if you have enabled System lockdown. System lockdown can freeze a client if its whitelist (fingerprints list) isn't configured correctly.

    In Safe Mode, Application and Device Control doesn't work. See this thread:
    https://www-secure.symantec.com/connect/forums/application-and-device-control-not-working-under-safe-mode



  • 5.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 16, 2012 08:51 AM

    Its installed only with AV & AS as unmanaged client and still same



  • 6.  RE: Unable to Open any Applications after SEP is installed

    Broadcom Employee
    Posted Mar 16, 2012 09:02 AM

    what is the error that you receive, did you check application event viewer for any hints for the application not to run?



  • 7.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 16, 2012 09:05 AM

    Once SEP is installed cant open anything before we do a system restore



  • 8.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 16, 2012 01:54 PM

    Any Suggestions ?



  • 9.  RE: Unable to Open any Applications after SEP is installed

    Broadcom Employee
    Posted Mar 16, 2012 11:32 PM

    did you check event viewer? what is the SEP client version you have installed?



  • 10.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 29, 2012 07:18 AM

    12.1 RU1



  • 11.  RE: Unable to Open any Applications after SEP is installed

    Posted Mar 30, 2012 01:16 AM

    Hi,

    unistall sep and then check, what happening.



  • 12.  RE: Unable to Open any Applications after SEP is installed

    Posted Apr 05, 2012 06:35 AM

    If it is uninstalled, it works fine.. 



  • 13.  RE: Unable to Open any Applications after SEP is installed

    Posted Apr 10, 2012 11:00 AM

    Any suggesstions ?