Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Unable to open the item..........Skipped files

Created: 05 Jun 2008 • Updated: 21 May 2010 | 3 comments
Hi
Can anyone tell me why the following files are being skipped in backup exec 12 and how to fix this problem.  I would like to have my backups complete successfully and not skip files. Ive tried to exclude them but this does not seem to work.
 
Backup started on 6/5/2008 at 6:08:31 PM.
Backup Set Detail Information
Unable to open the item C:\Documents and Settings\Administrator\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\Administrator\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\LocalService\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\LocalService\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\NTUSER.DAT - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.
Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\sa-global-backupexec\ntuser.dat.LOG - skipped.
Unable to open the item C:\Documents and Settings\sa-global-backupexec\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.
Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\enterprisesec.config.cch.292.507646109 - skipped.
Unable to open the item C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\security.config.cch.292.507646109 - skipped.
 
Thanks
Barek

Comments 3 CommentsJump to latest comment

greggg's picture
hello, same problem as for me:
Unable to open the item C:\Documents and Settings\Administrator\NTUSER.DAT - skipped.Unable to open the item C:\Documents and Settings\Administrator\ntuser.dat.LOG - skipped.Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.Unable to open the item C:\Documents and Settings\LocalService\NTUSER.DAT - skipped.Unable to open the item C:\Documents and Settings\LocalService\ntuser.dat.LOG - skipped.Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.Unable to open the item C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.Unable to open the item C:\Documents and Settings\NetworkService\NTUSER.DAT - skipped.Unable to open the item C:\Documents and Settings\NetworkService\ntuser.dat.LOG - skipped.Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat - skipped.Unable to open the item C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG - skipped.The .DR file that is required for Intelligent Disaster Recovery is created/updated.
Barek's picture
Hi
I managed to find this link that seems to resolve the problem. (a work around untill Symantec fix it)
 
Thanks
Barek
C.Crabtree's picture

Yup, AOFO works fine, just remember to Live Update to SP1 otherwise it considers it a "paid" feature.

And one note... use the Windows VSS, not the Symantec one. The Symantec one will give you Ulcers.