Unable to open Web Case
Created: 31 Oct 2010 | 2 comments
Hi,
Have anyone faced this issue???
I am unable to create a webcase(Service Request) for Symantec through "https://mysupport.symantec.com".
When I try to create a new service request it is taking all the details but at the end when I click on "Submit request" it is shows blank white screen and nothing happen...
I tried to create a case through IE, Mozilla, Google Chrome, Opera browsers but the result is same.......
All help will be appreciated.....
Thanks,
Prashant Thumar
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Not sure if this applies to
Not sure if this applies to you, but did you see this?
-----------------------------------------
Alerts and Notifications
IMPORTANT NOTICE PLEASE READ
https://mysupport.symantec.com/
Best,
Thomas
Hi
Hi Cycletech,
I am able to login to https://mysupport.symantec.com.
Also able to browse through the submit case options. And able to put all the details of the issue.
But at the end of it while I click on the Submit Case it is not going forward and sometime it gives java error. I tried it through different browsers, different computers and even with different customer sites but the issue is same..
Regards,
Prashant Thumar
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