Workflow Soluiton

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  • 1.  Unable to open workflow

    Posted Jul 05, 2016 10:09 AM

    When trying to open the workflow SD.IncidentManagementSimple i am getting the error message "Published projects cannot be opened." Does anyone have any idea how to resolve this?

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  • 2.  RE: Unable to open workflow
    Best Answer

    Posted Jul 05, 2016 10:40 AM

    What's your reason for opening SD.Incident ManagementSimple?

    It will become unsupported if you make any changes.

    In SD 8.0 there are now new Projects you can change for this reason

    Release Notes: https://support.symantec.com/en_US/article.DOC9191.html

    pg 7

    Feature Description
    Customized forms  ServiceDesk forms are externalized from the main workflow for end-user customization. 

    If you really need to:

    https://atmaworkflow.com/2015/06/12/repair-web-config-after-opening-a-published-project/