Workflow Soluiton

 View Only

  • 1.  Unable to publish workflow locally

    Posted Jun 04, 2015 02:28 PM

    Hello,

    I'm new to workflow and Servicedesk and unable to publish a workflow, I'm sure I'm missing something easy.

     

    Two Servers

    SMP

    Servicedesk with Full Servicedesk install.

     

    I'm on the Servicedesk Server and try to publish a workflow locally and it shows "Could not contact Workflow Server".

    Based on what I'm reading, do I have to register the Servicedesk Server on the SMP?

     

     

    Unable to publish workflow.PNG

     

    Manage Workflow.PNG

     

    Thank you



  • 2.  RE: Unable to publish workflow locally

    Posted Jun 05, 2015 08:56 AM

    Check to make sure the Symantec Workflow Service windows service is on. Or restarting it wouldn't be a bad idea. (kick it in the head)



  • 3.  RE: Unable to publish workflow locally
    Best Answer

    Posted Jun 09, 2015 10:58 AM

    Hi lotsill,

    Check your Server settings and after try publish:

    You can check your Server Settings following these steps in your Workflow Server:

    Task Tray Tools>Settings

    TaskTrayTools.png

    Local Machine Info>Select Local>Edit (Or Add)

    MachineSettings.png

    If you are not comfortable to edit you can also add new option through the add button.

    And the last thing try publish againg the Workflow.

    Regards,

     



  • 4.  RE: Unable to publish workflow locally

    Posted Jun 09, 2015 02:08 PM

    Big thanks.

     

    I have the servers DNS name of Servicedesk7.5 in the IP address field and the URL filed was https://servicedesk75.

     

    Once I changed it to 127.0.0.1 in both settings I was able to publish.