Endpoint Protection

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  • 1.  Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:08 AM

    Hi All,

    We are having problem installing SEPM on windows 8 client through push installation. Any ideas? Thanks. :D



  • 2.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:10 AM

    What is the error?

    Current SEPM Version?



  • 3.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:11 AM

    What is the error message?



  • 4.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:11 AM

    SEPM 12.1 RU2



  • 5.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:12 AM

    Can you clear what's your problem ?



  • 6.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:15 AM

    Hi Manish,

    Apologize. We install SEPM version 12.1 RU2. First we install SEP for clients, we try push installation on windows 8 client and the result was failed. We are unable to install SEP on windows 8.



  • 7.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:19 AM

    Check it

    http://community.spiceworks.com/topic/343187-failed-symantec-endpoint-protection-push-install-on-win-8

    Might be this known issue

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-03-18  |  Article URLhttp://www.symantec.com/docs/TECH203996

     

    Disable Windows Defender and remove KB2781197 and try the install again



  • 8.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 01:20 AM

    Hi, 

    Can you post the error meage ?

    Is port no 445 is open at client side ?

    Regrdas

    Ajin



  • 9.  RE: Unable to push installer package to windows 8

    Posted Jun 05, 2013 02:03 AM

    Hi,

    Can you post proper error details?

    is it remotely authenticated which have win8?



  • 10.  RE: Unable to push installer package to windows 8

    Broadcom Employee
    Posted Jun 05, 2013 07:55 AM

    Hi,

    Try the following steps:

    1) Disable Windows Defender before installing the SEP client
    2) Remove KB2781197 before installing the SEP client

    Reference: Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    http://www.symantec.com/docs/TECH203996

    SEP 12.1 RU3 has a fix for this issue.

    After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection client installer fails
     
    Fix ID: 3123310
     
    Symptom: The following lines are from the SEP_INST.log generated from a failed installation attempt:
     
    (SERVER) MSI (s) (04:18) [08:56:49:093]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={3771A34D-2132-48EA-A486-D62ECDF9D553};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
    (SERVER) MSI (s) (04:5C) [08:56:49:250]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6B0.tmp, Entrypoint: ShowServiceProgress
    (UNKNOWN) ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
    (UNKNOWN) ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
    (UNKNOWN) ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
    (UNKNOWN) ScriptGen: ShowServiceProgress() script execution failed.
    (UNKNOWN) ScriptGen: ShowServiceProgress() reset script failure event.
    (UNKNOWN) ScriptGen: ShowServiceProgress() is returning an error
    (UNKNOWN) CustomAction ShowServiceProgress returned actual error code 1603
     
    Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows Defender when Symantec Endpoint Protection registers with WSC.
     
    Reference: New fixes and features in Symantec Endpoint Protection 12.1.3
     


  • 11.  RE: Unable to push installer package to windows 8

    Posted Jun 06, 2013 11:42 PM

    Hello,

    Try to upgrade single client in 12.1 RU3 and check the result?

    Latest Client Version 12.1 RU3 is avaiable on File Connect.

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

    Check the Blog

    https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

    If it fix the issue then you can upgrade your Server in SEPM 12.1 RU3

    Best practices for upgrading to the latest version of Symantec Endpoint Protection 12.1.x

    Article:TECH163700  |  Created: 2011-06-30  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH163700