Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Unable to push new content filtering policy to scanners from Control Center (SMG ver 10.0.2)

Created: 20 Sep 2013 • Updated: 11 Oct 2013 | 1 comment
5h4h's picture

Hi,

After upgrade from SMG ver 9.54 to 10.0.2-4 for both Control Center and Scanner, I am unable to push new content
filtering policy to scanners from control center.

Actions:
1. I have verfied Control center is able to communicate to scanner.

2. Reboot Control Center SMG appliance and Restart Control Center services, issue still persists.

3. Enable/Disable Scanner from CC Web Console, issue still persists.

Findings below:

Brightmail.log of CC it states following error below.

Sep 21 2013 01:17:34 [BrightmailScheduler_Worker-35] ERROR - scheduled task failed to complete: com.symantec.smg.controlcenter.monitoring.StatusTask 
java.lang.OutOfMemoryError: Java heap space
Sep 21 2013 01:17:41 [http-41443-Processor38] ERROR - Dispatch[/compliance/filterPolicyAction1-1] to method 'disablePolicy' returned an exception 
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:96)
at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)

Please assist if anyone have any to addrress this solution.

Operating Systems:

Comments 1 CommentJump to latest comment

pete_4u2002's picture

restart the operating system of the Appliance with the Control Center role. does that fix?