Symantec Management Platform (Notification Server)

Hi,

Environment SMP 7.1 SP1

Just spend all day trying to push Symantec Agent on two Windows 7 PCs. Always the same error... Network Path was not found.

I´m using a local admin account for the push.

This is a list of thing that I check:

- Ping by IP and  Name to the SMP from the PCs and from the SMP to the PCs, pings respond in both cases.

- Check that the local account had admin rights on PCs, also OK.

- Disable UAC on both PCs

- Connect to the Admin$ share of PCs from the SMP using local account credentials, no problem in both PCs.

- Disabled Windows 7 Firewall. Both PCs have SEP 11 install, I temporary disabled SEP Firewall.

So, what else should I check?

Any help will be great!!!

Regards,

Rubén

Is DNS healthy?  Try 'ping -a <ip address of the NS>' - it should respond with 'Pinging <NS name> [ip address of NS] with 32 bytes of data.'

What errors, if any, appear in the Altiris Log Viewer on your NS?  These are usually more descriptive and may point you toward the issue.  You may want to re-attempt a push in order to know what time range to look at.

It's possible your NS isn't publishing HTTP codebases for the SMA package.  But the first thing to check is the above two: DNS and Altiris Log Viewer.

Did you do a discover on the PC's first ?

I have been testing myself over the last week and had a similar issue with the network path not found.

The clients were found by discovery by  pinging a subnet range

Found the problem,

The computer´s name contain a letter "ñ" which is kind of common in the Spanish language. On the SMP the computer´s name appeared with a different character so after many, many test and configuration changes we decided to rename the computer´s name but with and "n" instead of "ñ".

Push succeeded, The task now is find out how many computers with "ñ" are in the organization

Regards,