Endpoint Protection

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  • 1.  Unable to recover password for SEPM 12.1.4

    Posted Nov 18, 2014 11:32 AM

    Client currently has SEPM 12.1.4 installed. Someone changed the admin password for the management console and did not document it. We also changed our SMTP relay server but did not update the settings in SEPM so using the option to email the password reset is failing. Since the resetpass.bat does not work on the version, I need a way to reset that password so I can get into the management console. 

    I have searched for a properties or config file but have had no luck, All and any help would be appreciated.



  • 2.  RE: Unable to recover password for SEPM 12.1.4

    Posted Nov 18, 2014 11:34 AM

    Get it here

    Or call up support. They can fix this for you as a last resort.



  • 3.  RE: Unable to recover password for SEPM 12.1.4

    Posted Nov 18, 2014 11:54 AM

    give this a try

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x



  • 4.  RE: Unable to recover password for SEPM 12.1.4

    Posted Nov 19, 2014 12:44 AM

    Check the thread

    https://www-secure.symantec.com/connect/forums/reinitialisation-impossible-mot-de-passe-sepm