Endpoint Protection Small Business Edition

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  • 1.  Unable to remove SEP client

    Posted Nov 01, 2012 05:00 AM

    HI,

     

    I am unable to remove SEP Client 12.1. can any tools are available to remove SEP on that machine.



  • 2.  RE: Unable to remove SEP client
    Best Answer

    Posted Nov 01, 2012 05:03 AM

    Try to Use Cleanwipe tool and check.

    How to get the CleanWipe tool (Endpoint Removal)

    http://www.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

    How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

    http://www.symantec.com/business/support/index?page=content&id=TECH102261

    Methods for uninstalling Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH184988



  • 3.  RE: Unable to remove SEP client

    Posted Nov 01, 2012 07:38 AM

    Obtaining Cleanwipe

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal



  • 4.  RE: Unable to remove SEP client

    Broadcom Employee
    Posted Nov 01, 2012 08:25 AM

    Hi,

    Could you please confirm operating system of the affected client.

    Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.

    If it's server operating system then we do recommend to follow manual steps to remove SEP.

    Manual uninstallation documents for Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH96924&locale=en_US



  • 5.  RE: Unable to remove SEP client

    Trusted Advisor
    Posted Nov 01, 2012 10:42 AM

    Hello,

    Could you please let us know on which OS are you facing the issue ?

    I would recommend you to Manual Uninstall Method - 

    Methods for uninstalling Symantec Endpoint Protection

    Manual uninstallation documents for Symantec Client Security products

    Incase, if the above steps does not help, you may create a case with Symantec Technical Support to grab a copy of CleanWipe for SEP 12.1 - 

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    OR

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!