Video Screencast Help

unable to replace the sylink file

Created: 25 Oct 2012 | 8 comments

We are unable to replace the slink file in RU12.1 MP1 even we have stopped the SEP on client machine.

Error:-files are use.

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pete_4u2002's picture

can you please post the screen shot?

hope you are using sylink replacer for SEP 12.X version?

 

Prachi's picture

You can also refer to:

How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1
http://www.symantec.com/business/support/index?page=content&id=TECH157585

 

Best Regards, 

 Prachi Tatkare.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

 

.Brian's picture

What version of Windows?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

I would request you to check these Articles:

Cannot manually copy Sylink.xml into a Symantec Endpoint Protection 12.1 client. Access is Denied.

http://www.symantec.com/docs/TECH165321

How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

http://www.symantec.com/docs/TECH157585

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Riya31's picture

Try with disabling tamper protection.

I think you are using 12sylink replacer.

Rafix's picture

Try to stop SEP service called Symantec Endpoint Protection then try to replace sylink.xml it should help.

BTW check your own permissions to file if everything is ok and you should have ability to replace the file and still can't do this try to stop SEP service then change it to disable and then restart computer (in my case it helps serveral times.)

You can use SEP user interface. Just open GUI of Symantec Endpoint Protection client and click HELP then chose Troubleshooting.

Next, in Communication Settings just import XML file (but check if your client is self managed or no)

SebastianZ's picture

How are you doing the sylink replacement - there are different methods to achiev that. Youmay want to choose one of the automatic ways like sylink drop or sylink replacer.

SameerU's picture

Hi

Please check whether you have logged with admin rights

Regards