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Unable to restore / copy paste archived big file from file server ?

Created: 18 Oct 2012 • Updated: 18 Oct 2012 | 6 comments
This issue has been solved. See solution.

Hi,

I'm using Ev 8.0 SP4 and so far I cannot retrieve back old file which has been archived in my file server into my desktop,

instead of getting the file I want, I got this duplicated .tmp file which I cannot delete now ?

see the following:

any help would be greatly appreciated.

Thanks,

Comments 6 CommentsJump to latest comment

Jeff Shotton's picture

Well the temp file is what the placeholder service streams the data back into temporarily during the recall process. What may have happened is that the process timed out or fell over as it was replacing the original file. Anyway, it appears you have a large chunk of data in the placeholder which I'm guessing is now not doing anything? The placeholder service may well have a lock on that temp file also.

Can you do anything with the temp file? i.e can you copy it and rename it to your original file? - since essentially it should be the original file if the download completed

Can you stop and start the placeholder service and see if the lock is released on the temp file?

Does a dtrace of evplaceholderservice show anything?

Regards,

Jeff

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here

SOLUTION
John Santana's picture

Jeff,

 before I restart the " placeholder service" what is DTrace ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

AndrewB's picture

How to run Dtrace to help diagnose issues with Enterprise Vault

Article:TECH38122  |  Created: 2005-01-01  |  Updated: 2012-01-19  |  Article URL http://www.symantec.com/docs/TECH38122

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

John Santana's picture

thanks Andrew and Jeff !

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Jeff Shotton's picture

Glad to help.

Im guessing that the placeholder service restart fixed this? :)

Regards,

Jeff

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here

John Santana's picture

Yes correct, I was afraid to do so in the first place.

but lucky that it was resolved.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.