Unable to restore to different hardware with System Recovery 2013
I am evaluating System Recovery 2013 and have installed trialware on four machines in my office. I am having difficulty restoring to different hardware, which is a must-have feature.
I am unable to open a support case with Symantec, because I don't have a serial number. I find this odd, since I would imagine that any vendor or developer would want to provide at least SOME support for people who are not customers yet but are interested in purchasing.
Backups are running fine, and I am able to perform granular restores of files with no problem.
I have upgraded one machine with a new motherboard and hard drive.
Source: ECS Motherboard, Intel Q9550 Core2 Quad CPU, 4GB DDR2-800 RAM, Integrated Intel SATA Controller, 150GB SATA II HD, Integrated Realtek 1Gb NIC, ATI Radeon HD Graphics Adapter. Windows 7 Home Premium 64 bit SP1
Target: Asus Motherboard, the same Intel Q9550 Core2 Quad CPU, 8GB DDR2-1333 RAM, Integrated Intel SATA Controller, 180GB SATA II SSD, 2x Integrated Marvell 1Gb NICs, the same ATI Radeon HD Graphics Adapter.
I first burned the 64bit SRD and booted the system. the system booted into the SRD environment and I was able to mount the network share that contained my backups. I wiped the partitions and first track of the target drive and rebooted as directed in this technote: http://www.symantec.com/business/support/index?pag...
I then remounted the network share and selected the most recent restore point. The restore got to 99% and then prompted me for the System Restore disk with this message: "Please insert Recovery Disk. Press OK to continue or cancel to abort." I clicked OK, but the system would simply return to the prompt.
According to this technote the SRD I was using is corrupt: http://www.symantec.com/business/support/index?pag...
Unfortunately, I am unable to download a valid SRD ISO using the link in this note because I have no serial number (trialware). I then burned the 32bit version of the SRD and reran the restore, again wiping the partitions and first track, then rebooting into the SRD.
This iteration got a little farther. The restore completed and the system rebooted into Windows, After adding all devices, this error popped up: "Windows Setup could not configure Windows to run on this computer's hardware." I rebooted the system and Windows threw this error: "Windows could not complete the installation to install Windows n this computer. Restart the installation."
I've since tried burning a fresh copy of the 64bit SRD and retried the installation, I've been able to get all the way to the first reboot into Windows again, with the same "Windows Setup could not configure Windows..." error message as detailed above.
I've collected the destination logs and the Restore logs as detailed in the troubleshooting tech note above as well.
Looking for deeper knowledge than I can find on this forum or in the tech notes (or just a pointer to anything I may have missed.
If you need more information, just ask, I'll be happy to provide.