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Unable to restore an Exchange Mailbox

Created: 29 Aug 2013 | 13 comments


The above is the error message I receive when trying to restore a users mailbox.  Using BE2010.

Operating Systems:

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Donald Eady's picture

Verify that backup exec is fully patched up with the most current version by running live update and pushing the remote agent out to all remote servers... 

also verify that the BESA has the correct rights needed to backup/restore to exchange

Edit: additionally what is the Final error being thrown in the job log... 


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DMPE's picture

the final error is

v79-57344-915  'Unable to complete tje operation for the selected resource using the specified options.   The following error  was returned when opening the Exchange Database File:    '-1022   There is a disk IO errror'.

BESA most definitle has the correct righs.

Donald Eady's picture

When you ran live update did it show the server as fully patched up? if so please make sure that the agent being used on the remote machine is also fully patched up

the final error will look more like the following 

Final error: 0xe0000393

with text to follow as in the following technote

Additionally what version of exchange are you trying to restore to? is this the same version of exchange that you backed up from? have you been able to successfully restore previously?

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DMPE's picture

BE 2010 is fully patched.

No remote agents involved.

Backup to tape was done on the native macjhine itself.   runnning Exchange 2003.  

Trying to restore a mailbox from previously made tape on this server.

Succesful restores in the past, yes!

Donald Eady's picture

Is this a Small business Server?

Please verify that the mailbox created for the System Logon Account is still active and unhidden from the GAL. Verify this by sending a communication to and from it .

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DMPE's picture

Windows server 2003 R2 / Standard Edition / Service Pack 2

Not a small business server

Account is active and able to receive/transmit messages, not hidden

Donald Eady's picture

Just so that im clear you do have Exchange and the B.E. media server installed and running on the same box correc

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Donald Eady's picture


 Please run try to run the restore again with debug enabled. Please view the following documentation on how to do so


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CraigV's picture


Have you tried to manually stage to disk first before restoring the mailbox?

If you don't know how too, read my article below:


Alternative ways to access Backup Exec Technical Support:

DMPE's picture

job completed.   failed again.   saved log file and it is attached.

Mailbox restore.docx 16.63 KB