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Unable to restore from Internet Explorer WebApp to users mailbox

Created: 13 Feb 2013 | Updated: 01 Mar 2013 | 9 comments
Data Rangler's picture
Data Rangler
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This issue has been solved. See solution.

Unable to restore from Internet Explorer WebApp to users mailbox. I get the following two Events, 8390 and 8391.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Shopping Service
Event ID: 8390
Date:  2/13/2013
Time:  8:50:23 AM
User:  N/A
Computer: NGLEV1
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
Unspecified error

Internal references:
Error 0x80004005
CDirectoryConnectionObject::ReadArchiveRetrievalTaskByMailboxDN .\DirectoryConnectionObject.cpp [lines {7106,7115,7117}], built Mar 14 10:55:02 2011

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

 

Event Type: Error
Event Source: Enterprise Vault
Event Category: Directory Service
Event ID: 8391
Date:  2/13/2013
Time:  8:50:23 AM
User:  N/A
Computer: NGLEV1
Description:
The EnterpriseVault.DirectoryService object reported an error.
 
Unspecified error
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

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Data Rangler's picture
Data Rangler
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:14 Feb 2013 : Link

This is for Enterprise Vault 9.0.2. I have two Exchange Servers in a DAG, I am able to restore emails to one exchange server but not the other. I have refreshed the one server not working with the power shell script "SetEVExchangePermissions.ps1" but I am still unable to restore from the main EV server using the IE App

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TonySterling's picture
TonySterling Trusted Advisor Partner
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:14 Feb 2013 : Link

Have you verified permission on the Shopping location?

Also, could you grab a dtrace of the shopping service when you try and do the restore?  You can attach it to your post and we can take a look.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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Data Rangler's picture
Data Rangler
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:14 Feb 2013 : Link

Yes, I have verified the permissions on the Shopping location and I am able to restore to one of two Exchanges servers.

dtrace is attached now

 

AttachmentSize
trace.txt 179.72 KB
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TonySterling's picture
TonySterling Trusted Advisor Partner
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:14 Feb 2013 : Link

Sorry, I mis-read two Exchange servers to be two EV servers.  blush

Could you grab another trace only this time for agentclientbroker?

 

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:14 Feb 2013 : Link

Sounds like you may want to re run provisioning and try again

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Data Rangler's picture
Data Rangler
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:18 Feb 2013 : Link

Dtrace with agentclientbroker attached

AttachmentSize
trace1.txt 29.82 KB
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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:18 Feb 2013 : Link

You need to dtrace w3wp, shopping service and directoryservice

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Data Rangler's picture
Data Rangler
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:18 Feb 2013 : Link

New dtrace attached

AttachmentSize
trace2.txt 241.25 KB
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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
Unable to restore from Internet Explorer WebApp to users mailbox - Comment:18 Feb 2013 : Link

I believe the error you are getting is because the EVAdmin has not been provisioned
It looks like you're trying to do a restore to its mailbox and its trying to find the exchange server that looks after it

So it has these three lines

(DirectoryService) <8848> EV:M DirectoryService: ADO: SELECT JournalTask.TaskEntryId AS JournalTaskId ,RetrievalTask.TaskEntryId AS RetrievalTaskId ,Task.ComputerEntryId AS ComputerId  FROM ExchangeMailboxEntry JOIN JournalingTarget ON ExchangeMailboxEntry.ExchangeMailboxEntryId = JournalingTarget.ExchangeMailboxEntryId JOIN JournalTask ON JournalingTarget.TaskEntryId = JournalTask.TaskEntryId JOIN RetrievalTask ON RetrievalTask.ArchivingTaskEntryId = JournalTask.TaskEntryId JOIN Task ON Task.TaskEntryId = JournalTask.TaskEntryId WHERE LegacyMbxDN = ?

(DirectoryService) <8848> EV:M DirectoryService: ADO: SELECT ArchivingRetrievalTask.TaskEntryId AS ArchiveTaskId ,RetrievalTask.TaskEntryId AS RetrievalTaskId ,Task.ComputerEntryId AS ComputerId  FROM ExchangeMailboxEntry JOIN ExchangeMailboxStore ON ExchangeMailboxStore.MbxStoreIdentity = ExchangeMailboxEntry.MbxStoreIdentity JOIN ExchangeServerEntry ON ExchangeServerEntry.ExchangeServerIdentity = ExchangeMailboxStore.ExchangeServerIdentity JOIN ArchivingRetrievalTask ON ArchivingRetrievalTask.ExchangeServerEntryId = ExchangeServerEntry.ExchangeServerEntryId JOIN RetrievalTask ON RetrievalTask.ArchivingTaskEntryId = ArchivingRetrievalTask.TaskEntryId JOIN Task ON Task.TaskEntryId = ArchivingRetrievalTask.TaskEntryId WHERE LegacyMbxDN = ?

(DirectoryService) <8848> EV:H CDirectoryServiceObject::ReadArchiveRetrievalTaskByMailboxDN - HRXEX fn trace : Error 0x80004005, .\DirectoryServiceObject.cpp [lines {19775,19784,19787,19790,19820,19823,19826,19851}], built Mar 14 10:55:02 2011.
1396 10:13:07.391  [3788] (DirectoryService) <8848> EV~E Event ID: 8391 The EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
 

My advice would be, run a SQL Profiler and then do a a Search for those queries and see what LegacyMbxDN its passing through, because its returning no entries so the shopping service doesnt know how to process the mailbox etc

SOLUTION
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