Unable to restore iTunes files from Quarantine
I have a user who attempted to backup his iPad on a Windows 7 computer. The iTunes software said to upgrade OS on iPad. After the user upgraded OS on iPad, his SEP 11 client (11.0.5002.333) quarantined four files. When he attempts to restore these files, he gets an error.
I went into SEP Management Console (SEP 12 RU2), and searched for these quarantined files.
I then selected both entries and choose all actions, i.e. add risk, add file, add folder, add extension to Exceptions policy. Plus I also selected Trust Web domain.
None of this is working. When I try to restore, I still get error.
The user is really really really anxious to restore these files, please advise.