Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Unable to retreive date

Created: 23 Oct 2013 | 4 comments

I have tree drives two are 2TB and one is a 1TB large . One the one TB I get this error code " Unable to decrypt: Not permitted by your Administrator (-12198). I just encrypted it and it took the ussaul time of two days but I am unable to decrypt or otherwise just use the drive. It shows up in disk managment as Healthy,(Active, Primary Partition) However I do see that under the file system it has changed from NTFS to RAW ? Since all of my drives are from WD wester Digital I also ran the Data LifeGuard Diagnostics and they have passed as Healthy and Good.

 Now on both of my 2TB drives I get an error of : ". (Error recovering disk H: A recovery key was not found on this drive. The drive cannot be unlocked.) There is no window to type in either the key or the Parraphrase ? Does anyone have any ideas or has this happened to anyone eles ?

Operating Systems:

Comments 4 CommentsJump to latest comment

Alex_CST's picture

can you use the pgpwde commandline tool to run pgpwde --enum and list the results


The same with pgpwde --disk-status --disk x where x is the disk number

Please mark posts as solutions if they solve your problem!

damando's picture

Unfortunatly I used a ParaPhrase and the commandline tool does not seem to support the phrase ? It is only asking for the key number which I do not have (what a bummer) unless I am not understanding this ? Here is a small result file :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\computer>repair-bde I: E: -rp plutoplatter
BitLocker Drive Encryption: Repair Tool version 6.1.7601
Copyright (C) Microsoft Corporation.

LOG WARNING: 0x80070057
The parameter is incorrect.

ERROR: The recovery password 'plutoplatter' is not formatted correctly
according to the requirements for a numerical password.

The password must contain exactly 48 digits, divided into 8 groups of 6 digits
each. Use a hyphen (-) to separate groups of 6 digits.

Example:  "111111-111111-111111-111111-111111-111111-111111-111111".



Mike Ankeny's picture


Are you using BitLocker and Symantec Drive Encryption at the same time?  The command and output you showed is a BitLocker command.

If you are using both at the same time, it would definitely be a bad idea, and an unsupported configuration.  Let us know what your setup is.

_Adam_'s picture

if you don't use a BitLocker  please check the following forum threads which might be helpfull

to unlock the disk you can use for example t following command:

C:\Program Files (x86)\PGP Corporation\PGP Desktop\pgpwde.exe --unlock --disk 1 --wdrt "WDRT HERE" or --ap "admin passphrase here"

Also is above forum threads are not helpfull and you don't use a bit locker I would still try to run a partition recovery using for example a freeware version of the software below:



if/when you consider your issue is resolved, please click "Mark As Solution" on a response