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Unable to retrieve archived file in the file server 2008 ?

Created: 24 Feb 2013 | Updated: 25 Feb 2013 | 6 comments
John Santana's picture
John Santana
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Hi,

I'd like to know why is that all in a sudden my archived file is unable to be opened with this error:

any kind of sugestion and idea would be greatly appreciated.

Thanks,

Operating Systems:
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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
Unable to retrieve archived file in the file server 2008 ? - Comment:24 Feb 2013 : Link

Is the place holder service running? is the filter loaded correctly?
Do any of the stubs open?
Does the file you try and open turn from a shortcut in to a regular file or is it still a shortcut?
can you open the item via Archive Explorer or Browser Search?
 

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John Santana's picture
John Santana
Unable to retrieve archived file in the file server 2008 ? - Comment:24 Feb 2013 : Link

OK, I've just found out this one in the critical error log "Vault stores with FSA data require upgrade"

does that means that my EV archived data which is about 12 TB across 12 VaultStore needs to be upgraded manually after the EV 8 into 9 upgrade ?

Kind regards,

John Santana
Graduate IT Professional

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Please be nice to me as I'm newbie in this forum.

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JesusWept3's picture
JesusWept3 Trusted Advisor Partner Accredited Certified
Unable to retrieve archived file in the file server 2008 ? - Comment:24 Feb 2013 : Link

and also is this the same server related to this thread you created?
https://www-secure.symantec.com/connect/forums/faulting-module-enterprisevaultfsamdll-clustered-file-server

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John Santana's picture
John Santana
Unable to retrieve archived file in the file server 2008 ? - Comment:24 Feb 2013 : Link

Hi Jesus, yes it is related I guess ?

Kind regards,

John Santana
Graduate IT Professional

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Please be nice to me as I'm newbie in this forum.

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TonySterling's picture
TonySterling Trusted Advisor Partner
Unable to retrieve archived file in the file server 2008 ? - Comment:25 Feb 2013 : Link

Yes, you need to upgrade the metadata for the FSA vaul store.  If you look in the Upgrade_Instructions.pdf for EV 9 it is chapter 16.

If you use File System Archiving then after you have upgraded the Enterprise Vault servers you must upgrade the FSA metadata in the vault store databases to the new summarized format. The summarized metadata enables Enterprise Vault Reporting to generate some of its reports more efficiently. Enterprise Vault Reporting cannot report on the FSA items that were archived with previous versions of Enterprise Vault until you upgrade the existing FSA metadata.

You can use the FSA upgrade utility command-line tool to upgrade the FSA metadata.

You need to do this but it will not keep you from recalling items via a placeholder.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

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John Santana's picture
John Santana
Unable to retrieve archived file in the file server 2008 ? - Comment:25 Feb 2013 : Link

Many thanks Tony, its all good for now.

Kind regards,

John Santana
Graduate IT Professional

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Please be nice to me as I'm newbie in this forum.

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