Unable to retrieve large files archived by EV 9 ?
Created: 28 Feb 2013 | Updated: 04 Mar 2013 | 12 comments
This issue has been solved. See solution.
Hi,
In my file server archived by EV 9.0.4 R1, I cannot recall / retrieve the archived files greater than 10 MB ?
I can get the README.txt and the setup.ini file, but when I tried to copy the whole directory containing multiple big files larger than 100 MB, it just failed ?
where can I troubleshoot this issue ?
Thanks
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It may not be the size but can be because of the recall limit , you might be reaching the default limit.
refer http://www.symantec.com/business/support/index?page=content&id=HOWTO31747
http://www.symantec.com/business/support/index?pag...
If this response answers your concern, please mark it as a "solution"
Many thanks Rahul,
Yes it is affecting the exact product version that I'm using now, the default value is:
RecallLimitMaxRecalls = 20
RecallLimitTimeInterval = 10
shall I increase it to be
RecallLimitMaxRecalls = 200
RecallLimitTimeInterval = 100
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
Refer the following document http://www.symantec.com/business/support/index?page=content&id=TECH47861
If you are restoring using the admin account you consider implementing the following registry
If this response answers your concern, please mark it as a "solution"
Rahul,
Do I need to do that in the file servers or in the EV server itself ?
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
You need to create this registries on the file server where you have the placeholder service running.
If this response answers your concern, please mark it as a "solution"
You may also need to set RecallLimitTimeInterval to 1 which is the lowest setting it can be in the same registry location.
It may have to do with the large file being recalled and having an issue. Do we see events in the EV Event Viewer log on either the file server or EV server?
hi PLaudone,
in which server shouldI search and change this registry values ?
EV server or in the File server where the FSA agent is installed ?
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
Can you check if Event 20539 has been logged on File Server? If yes then its due to IIS file size restriction. Users can still restore those files from Archive Explorer.
Thanks for the reply Arjun,
where is File explorer for fle server (FSA) ?
I know how to retrieve email from the EV website internally but not a large files in multiple directory structures.
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
It is the same url, so http://evserver/enterprisevault/ArchiveExplorerUI.asp where evserver is the alias for your EV server.
All archives you have permission on will show in the left pane.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Yes, thanks to all, in the mean time users can restore the file into the same location of the place holder through the ArchiveExplorer web console.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
I am glad that atleast you have a work around in place...
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