Endpoint Protection Small Business Edition

I have a Client machine and two servers with the SEP client running on them. I have to manually update them as they are not on the same network as my SEPM and are locked down for security reasons. 

When I try to manually update these clients I get errors on the log.intelligentupdater.txt log file. I have tried a full reinstall of the SEP client. I have tried two seperate update files in case one was corrupt. I have also tried ammending the reg keys detailed in http://www.symantec.com/business/support/index?page=content&id=TECH122906&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1429104839304XZD087o2i2dr50NFR6G3cYeAZp5Fw6mk6Mckh

 Wed Aug 13 10:39:41 2014 : ******************************************************************
Wed Aug 13 10:39:41 2014 :         Starting Intelligent Updater - Version 5.1.1.7
Wed Aug 13 10:39:41 2014 : ******************************************************************
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:41 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:41 2014 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll
Wed Aug 13 10:39:41 2014 : IU RES LOAD: Successfully loaded the resource file..
Wed Aug 13 10:39:41 2014 : IU MODE: IU is running is FULL mode.
Wed Aug 13 10:39:48 2014 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.
Wed Aug 13 10:39:48 2014 :     IU INFO: File-name : 20140812-023-v5i64.EXE
Wed Aug 13 10:39:48 2014 :     IU INFO: Creation-date : 20140812
Wed Aug 13 10:39:48 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:39:48 2014 : Entry details:
Wed Aug 13 10:39:48 2014 :     Update-File:             VIRSCAN.zip
Wed Aug 13 10:39:48 2014 :     Update-Desc:             Virus Definitions
Wed Aug 13 10:39:48 2014 :     Auth DLL Name:             SAVIUAuth
Wed Aug 13 10:39:48 2014 :     Auth DLL Location:         local
Wed Aug 13 10:39:48 2014 :     Auth Content-Type:         virus definitions x64
Wed Aug 13 10:39:48 2014 :     Deploy Content-Type:         virus definitions x64
Wed Aug 13 10:39:48 2014 :     Deploy DLL Name:         SAVIUDeploy
Wed Aug 13 10:39:48 2014 :     Deploy DLL Location:         local
Wed Aug 13 10:39:48 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Succeeded while fetching the path from registry.
Wed Aug 13 10:39:48 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:39:48 2014 : REG SUCCESS: Succeeded while fetching the path from registry.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\LuAuth.dll
Wed Aug 13 10:39:48 2014 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\LuAuth.dll
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\DuLuCbk.dll
Wed Aug 13 10:39:48 2014 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Bin\DuLuCbk.dll
Wed Aug 13 10:39:48 2014 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.
Wed Aug 13 10:39:48 2014 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Definitions\VirusDefs\tmp14f3.tmp
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED BEGIN: Started.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Wed Aug 13 10:39:48 2014 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Wed Aug 13 10:39:48 2014 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.
Wed Aug 13 10:39:48 2014 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip
Wed Aug 13 10:40:03 2014 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Definitions\VirusDefs\tmp14f3.tmp
Wed Aug 13 10:40:44 2014 : POST PROCESS SUCCESS: Successfully performed post processing for VIRSCAN.zip
Wed Aug 13 10:40:44 2014 : Calling ReleaseInstance() on the object of IIntelligentUpdaterDeploymentManager2.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 :     Update-File:             VIRSCAN.zip
Wed Aug 13 10:40:44 2014 :     Update-Desc:             Virus Definitions
Wed Aug 13 10:40:44 2014 :     Auth DLL Name:             ISAuthDLL
Wed Aug 13 10:40:44 2014 :     Auth DLL Location:         local
Wed Aug 13 10:40:44 2014 :     Auth Content-Type:         virus definitions x64
Wed Aug 13 10:40:44 2014 :     Deploy Content-Type:         virus definitions x64
Wed Aug 13 10:40:44 2014 :     Deploy DLL Name:         ISDeployDLL
Wed Aug 13 10:40:44 2014 :     Deploy DLL Location:         local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 :     Update-File:             VIRSCAN.zip
Wed Aug 13 10:40:44 2014 :     Update-Desc:             Virus Definitions
Wed Aug 13 10:40:44 2014 :     Auth DLL Name:             Norton X64 AuthDLL
Wed Aug 13 10:40:44 2014 :     Auth DLL Location:         local
Wed Aug 13 10:40:44 2014 :     Auth Content-Type:         VirusDefs
Wed Aug 13 10:40:44 2014 :     Deploy Content-Type:         VirusDefs
Wed Aug 13 10:40:44 2014 :     Deploy DLL Name:         Norton X64 DeployDLL
Wed Aug 13 10:40:44 2014 :     Deploy DLL Location:         local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - Norton X64 AuthDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - Norton X64 DeployDLL
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 :     Update-File:             VIRSCAN.zip
Wed Aug 13 10:40:44 2014 :     Update-Desc:             Virus Definitions
Wed Aug 13 10:40:44 2014 :     Auth DLL Name:             SSEIUAuth
Wed Aug 13 10:40:44 2014 :     Auth DLL Location:         local
Wed Aug 13 10:40:44 2014 :     Auth Content-Type:         virus definitions x64
Wed Aug 13 10:40:44 2014 :     Deploy Content-Type:         virus definitions x64
Wed Aug 13 10:40:44 2014 :     Deploy DLL Name:         SSEIUDeploy
Wed Aug 13 10:40:44 2014 :     Deploy DLL Location:         local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
Wed Aug 13 10:40:44 2014 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Wed Aug 13 10:40:44 2014 : Entry details:
Wed Aug 13 10:40:44 2014 :     Update-File:             VIRSCAN.zip
Wed Aug 13 10:40:44 2014 :     Update-Desc:             Virus Definitions
Wed Aug 13 10:40:44 2014 :     Auth DLL Name:             SSEIUAuth
Wed Aug 13 10:40:44 2014 :     Auth DLL Location:         local
Wed Aug 13 10:40:44 2014 :     Auth Content-Type:         csapi_defs
Wed Aug 13 10:40:44 2014 :     Deploy Content-Type:         csapi_defs
Wed Aug 13 10:40:44 2014 :     Deploy DLL Name:         SSEIUDeploy
Wed Aug 13 10:40:44 2014 :     Deploy DLL Location:         local
Wed Aug 13 10:40:44 2014 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.
 

What's the SEP version? Can you try after running Cleanwipe tool?

Are you running with admin rights?

Hi Guys, 

Thanks for your responses. I am running version 12.1.5. I have not tried Clean wipe yet. How do I do that?

Do you have Cleanwipe tool? If not can download it from here.

It's available under part2 download/tools folder.

Check this article as well: https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

It's in the Tools directory on the download

I just tried the clean wipe and reinstalled SEP 12.1.5 but the same thing happened. I also tried the reg fix again but the same issue is there. The SAVIUDeploy reg key always defaults to LueEim.dll instead of DuLuCbk.dll when I install SEP. All the machines that are working correctly have the reg key LueEim.dll and they are working fine. I have tried pointing the reg key to both .dll files in turn for the affected laptop but the same thing happens. Any more ideas?

Thanks in advance!

Hi,

I solved my own problem. I had used the wrong install package. I used the one we used for the SEPM managed clients but this is a standalone machine seperate from the network. I reinstalled the standalone client and now I can manually update the definitions.

Thanks for your help guys :)

Thanks for the update and glad to know issue has been resolved.