Critical System Protection

 View Only
  • 1.  Unable to select anything in CSP console

    Posted May 29, 2012 12:57 PM

    Probablly an unusal question and perhaps maybe a silly question....

    Was working in my demo CSP build today and noticed something unusual.  This is a VM w/ the latest and greatest VM Tools on it...

    This morning I powered on my CSP demo box and unable to click on anything in the CSP Admin console, but am able to select things outside of the console, including INternet Explorer, the Start Menu, etc.  Was working fine on Friday but today it gives me this issue.

     

    VM has been powered done correctly several times... NO updates to VM or VM tools.

     

    Just curious, a little unusual of a question but thanks in advance



  • 2.  RE: Unable to select anything in CSP console

    Posted May 31, 2012 10:27 AM

    Hi Jjesse,

    You mean that the CSP Console is like frozen? Or do you have at leat the possibility to go from one tab to another? If so, try the Prevention View or Detection View for more functionalities since the Master View is very restricted.

    Hope it helps.

    Best regards,

    Shulk.

     



  • 3.  RE: Unable to select anything in CSP console

    Posted Jun 05, 2012 03:37 AM

    Be sure you are connected in console mode on your VM (via RDP: http://support.microsoft.com/kb/278845 / http://blogs.msdn.com/b/rds/archive/2007/12/17/changes-to-remote-administration-in-windows-server-2008.aspx, with Vsphere if you use ESXi) and try again. If the problem is still there, try to increase resources (i.e. RAM) available on your VM.