Unable to start "Altiris service"

Are you installing Altiris v6 or v7? What is your server version (64bit or 2008 in general will not install)? Also the .net version can cause issues with the v7 (SIM) installer. You mention AIM, so I'm guessing you are trying to do v6.

I am installing Altiris v7(all version numbers start like 7.x.xxxx)
OS is Windows 2003 Server 32-bits.
In "Add/Remove programms" I see 3 versions of .NET frameworks - 2.0; 3.0 and 3.5;

In my opinion this issue is not as much related with Installation manager, but rather with the "Altiris Service" which does not start.

Here is the relevant Log, when I try to start "Altiris service" manually from Services:

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:50:28 AM
Tick Count: 86973431
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:49:28 AM
Tick Count: 86913414
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:45 AM
Tick Count: 86870573
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 18
Module: AeXSVC.exe
Source: Altiris.NS.NSMailQueue.MailQueueThreadProc
Description: NS Mail queue has been paused.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:31 AM
Tick Count: 86855862
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 12
Module: AeXSVC.exe
Source: Altiris.NS.ItemTaskManagement.ItemTaskManagerService.RestartTasks
Description: ItemTaskManager: Reseting tasks

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:48:28 AM
Tick Count: 86853408
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\Agent.log
Priority: 4
Date: 6/10/2009 12:48:28 AM
Tick Count: 86853408
Host Name: ALTIRIS-CMS
Process: aexnsagent.exe (1156)
Thread ID: 3260
Module: AgentScheduler.dll
Source: ScheduleEngine
Description: A monitored event has occurred, check all schedules

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:26 AM
Tick Count: 86850975
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService.RestartTasks
Description: TaskManager: Finding tasks which need to be restarted...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:26 AM
Tick Count: 86850774
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService.RestartTasks
Description: TaskManager: Stopping all

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:25 AM
Tick Count: 86850474
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService
Description: Found database version=7.0.4739

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:19 AM
Tick Count: 86844285
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 28
Module: AeXSVC.exe
Source: Altiris.NS.Server.GroupMessaging_Trace
Description: [AeXSVC.exe:AeXSVC.exe] CPU usage performance counter initialized.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840570
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: NSMailQueue
Description: NS Mail Queue started

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840560
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: Altiris.NS.NSMailQueue.LoadMailQueueSettings
Description: Loading NS Mail Queue Settings

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840129
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 15
Module: AeXSVC.exe
Source: Altiris.NS.ClientMessaging.ClientEvtQueueWatcher.LogEventQueueStatusThreadProc
Description: NS client messaging event queue watcher thread has started. Update event queue status every 180 secs.

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840109
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 11
Module: AeXSVC.exe
Source: Altiris.NS.TaskManagement.TaskManagerService
Description: Wait for the database to be ready and restart any outstanding tasks...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:15 AM
Tick Count: 86840039
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 12
Module: AeXSVC.exe
Source: Altiris.NS.ItemTaskManagement.ItemTaskManagerService
Description: Wait for the database to be ready and restart any outstanding tasks...

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
Priority: 4
Date: 6/10/2009 12:48:14 AM
Tick Count: 86839077
Host Name: ALTIRIS-CMS
Process: AeXSvc (1700)
Thread ID: 5
Module: AeXSVC.exe
Source: Altiris.NS.AeXService.OnStart
Description: AeXSvc OnStart

Any help will be apprciated!

HI, we have a similar error. Our installation hangs on 64% whuile configuring task manager.

I have cancelled it, but the services are running ok. While resuming the install process, it comes up with Crtical Error.

Can anyone give a hand?

Many Thanks,

Ross.

It's not really a similar error, so the log files help troubleshoot the issue.

Well, here is a log sample from the logViewer. I have checked and it should have the permissions required.

Log File Name: D:\Altiris\Altiris Agent\Logs\Agent.log
Priority: 1
Date: 10/9/2009 4:08:14 PM
Tick Count: 8030484
Host Name: ALTIRIS-SRV01
Process: aexnsagent.exe (1368)
Thread ID: 1416
Module: aexnsagent.exe
Source: ConfigServer
Description: RequestPolicies failed: HTTP error: 403 Forbidden (-2147209951)

Log File Name: D:\Altiris\Altiris Agent\Logs\Agent.log
Priority: 2
Date: 10/9/2009 4:16:32 PM
Tick Count: 8529359
Host Name: ALTIRIS-SRV01
Process: aexnsagent.exe (1368)
Thread ID: 1504
Module: client task agent.dll
Source: Client Task Agent
Description: CTAgent::OnExecute-Loop(): CAtrsException exception, error = "There is no machine GUID in the agent registry", OS error = 2147549183, at line 206 re-throw at CWin32TCConnectionSettings::ReadMachineGuid re-throw at CWin32TCConnectionSettings::ReadFromNSRegistry re-throw at CTAgent::InitializeClientTaskAgent

Still hungs, even after rerunning the installation.

Any advise?

Many thanks in advance!

From these logs it looks like the Request Policies is failing due to the URL being requested is requiring authentication.

Check in IIS under the following virtual directory(/Altiris/NS/Agent) that Anonymous access is enabled. 

The second error is related to the Altiris Agent not having received a GUID from the Altiris Server most likely due to the previous error.