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Unable to start & Configure EV 11 on new Windows Server 2012 R2

Created: 02 Sep 2014 • Updated: 03 Sep 2014 | 7 comments
This issue has been solved. See solution.

Hi People,

Can anyone here please assist me with the following error after successfully running the EV 11 installation, but somehow I cannot open the EV Configuration and Administration Console ?

Capture_6.JPG

This is a brand new install on blank Windows Server 2012 R2 OS and the new SQL Server 2012 SP1 database on separate server.

Any help would be greatly appreciated.

Thanks

Operating Systems:

Comments 7 CommentsJump to latest comment

John Santana's picture

During the Deployment Scanner, this is the only 'warning" that I can see:

PRODDB04\ENTERPRISEVAULT: Unmatched default SQL collation: Server: Latin1_General_CI_AS; EnterpriseVault database: SQL_Latin1_General_CP1_CI_AS. 

Since this is new implementation, So I guess it can be safely ignored.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Nathan Clark 2's picture

looks like a pending reboot error, have you rebooted?

John Santana's picture

yes I have rebooted the server already.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

AndrewB's picture

what do you get when you try to run EV Configuration?

have you tried reinstalling the EV binaries?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

SOLUTION
John Santana's picture

Hi Andrew, the first pop-up on the front is the error when executing the EV Configuration, while on the back is the broken MMC console when I open VAC.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

here's what I got when running the deployment scanner to gasther the information of the installation:

Capture_7.JPG

I'm logging in as the EV VSA Service account who is the local admin of the SQL Server and also the EV server itself.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

ok, after reinstalling the software from the .ISO, I can now proceeed with the EV configuration Wizard.

Thanks

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.