Endpoint Protection

 View Only
Expand all | Collapse all

Unable to start the DB services.

ℬrίαη

ℬrίαηOct 20, 2014 07:33 PM

Migration User

Migration UserOct 22, 2014 11:09 AM

  • 1.  Unable to start the DB services.

    Posted Oct 20, 2014 06:52 PM

     After upgrading the SEPM. It works fine till the server is rebooted. After the first reboot the SEPM Embedded DB  & webserver services goes to the state of starting. 

    Any suggestions would be appreciated. 



  • 2.  RE: Unable to start the DB services.

    Posted Oct 20, 2014 06:56 PM

    Enable debugging and post the scm-server log here

    How to debug the Symantec Endpoint Protection Manager



  • 3.  RE: Unable to start the DB services.

    Posted Oct 20, 2014 07:20 PM

    @Brain

    Catalina.out. 

    Has valid SNAC license
    StartupServlet> init>> Testing DB connection... Current time = Fri Sep 26 13:13:06 PDT 2014
    Redirecting System.out to stdout-%g.log...

     

    What this mean ? 

     

    Processing the finest. Will post you soon. 

     



  • 4.  RE: Unable to start the DB services.

    Posted Oct 20, 2014 07:33 PM

    Need to see scm-server0 log



  • 5.  RE: Unable to start the DB services.

    Posted Oct 20, 2014 07:39 PM

    scm-server-0.log

     

     

    2014-10-16 03:02:28.463 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:02:28.471 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:02:28.474 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:02:28.474 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:02:28.474 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:02:41.752 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:03:01.759 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:03:03.607 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:03:21.761 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:03:41.751 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:04:01.781 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:04:03.610 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:04:21.761 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:04:41.751 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:05:01.772 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:05:03.605 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:05:21.765 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:05:28.425 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:05:28.428 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:05:28.428 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:05:28.428 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:05:28.436 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:05:28.439 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:05:28.439 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:05:28.439 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:05:41.759 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:06:01.762 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:06:03.737 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:06:21.786 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:06:21.872 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:06:22.659 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:06:41.757 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:07:01.973 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:07:03.606 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:07:21.816 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:07:41.749 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:08:01.768 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:08:01.816 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:08:03.014 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:08:03.618 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:08:21.803 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:08:21.833 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:08:22.741 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:08:28.461 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:08:28.464 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:08:28.464 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:08:28.464 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:08:28.472 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:08:28.475 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:08:28.476 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:08:28.476 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:08:41.771 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:09:01.762 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:09:03.611 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:09:21.957 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:09:41.756 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:09:41.820 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:09:42.502 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:10:01.906 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:10:03.609 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:10:21.768 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:10:41.761 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:10:41.832 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:10:42.827 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:11:01.772 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:11:03.608 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:11:21.806 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:11:21.826 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:11:22.680 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:11:28.526 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:11:28.529 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:11:28.529 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:11:28.529 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:11:28.538 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:11:28.541 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:11:28.541 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:11:28.541 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:11:41.810 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:12:01.812 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:12:03.606 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:12:21.817 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:12:21.840 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:12:22.514 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:12:41.799 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:13:01.808 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:13:01.831 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:13:03.607 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:13:21.812 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:13:21.852 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:13:41.795 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:14:01.838 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:14:03.629 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:14:03.900 THREAD 45 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50628, to add row count in new table: 1806, last switch time: 2014-10-16 02:55:23
    2014-10-16 03:14:11.057 THREAD 36 INFO: License state check started
    2014-10-16 03:14:11.068 THREAD 36 INFO: License checksum unchanged. no check required
    2014-10-16 03:14:21.808 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:14:22.024 THREAD 32 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 10018, to add row count in new table: 12, last switch time: 2014-10-15 22:00:23
    2014-10-16 03:14:28.505 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:14:28.508 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:14:28.508 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:14:28.508 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:14:28.516 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:14:28.519 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:14:28.519 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:14:28.519 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:14:41.795 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:15:01.829 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:15:03.608 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:15:21.805 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:15:41.809 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:16:01.803 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:16:01.839 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:16:02.501 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:16:03.679 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:16:21.804 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:16:41.802 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:17:01.804 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:17:03.612 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:17:21.805 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:17:21.843 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:17:22.450 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:17:28.533 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:17:28.536 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:17:28.536 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:17:28.536 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:17:28.544 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:17:28.547 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:17:28.547 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:17:28.547 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:17:41.796 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:18:01.806 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:18:03.607 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:18:21.834 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:18:21.846 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:18:22.095 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:18:41.816 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:19:01.809 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:19:01.849 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:19:02.517 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:19:03.608 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:19:21.822 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:19:41.817 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:19:41.850 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:19:42.489 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:20:01.887 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:20:03.657 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:20:21.853 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:20:21.859 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:20:22.552 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:20:28.589 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:20:28.593 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:20:28.593 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:20:28.593 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:20:28.633 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:20:28.636 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:20:28.636 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:20:28.636 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:20:41.823 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:21:01.806 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:21:01.854 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:21:02.511 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:21:03.614 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:21:21.805 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:21:41.799 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:22:01.824 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:22:03.609 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:22:21.820 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:22:41.802 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:23:01.807 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:23:03.608 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:23:21.811 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:23:28.562 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:23:28.565 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:23:28.565 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:23:28.565 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:23:28.573 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:23:28.576 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:23:28.576 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:23:28.576 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:23:41.805 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:24:01.814 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:24:01.865 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:24:02.492 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:24:03.629 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:24:21.808 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:24:41.799 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:24:41.865 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:24:42.504 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:25:01.804 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:25:03.810 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:25:21.807 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:25:41.797 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:26:01.813 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:26:03.612 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:26:21.816 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:26:21.873 THREAD 44 INFO: ApplicationCollector::bulkinsert
    2014-10-16 03:26:22.614 THREAD 44 INFO: ApplicationCollector::bulkinsert computer apps
    2014-10-16 03:26:28.541 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SEP specificClients:399 commonclients:0
    2014-10-16 03:26:28.548 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 399
    2014-10-16 03:26:28.548 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 999999
    2014-10-16 03:26:28.548 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:26:28.556 THREAD 30 INFO: LicenseManager>>computeDeployedClientCount>>Feature type = SNAC specificClients:0 commonclients:0 mac common clients = 0
    2014-10-16 03:26:28.559 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SNAC = 0
    2014-10-16 03:26:28.559 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SNAC = 0
    2014-10-16 03:26:28.559 THREAD 30 INFO: EELicenseHelper.getOverdeploymentClientCount(). No overdeployment
    2014-10-16 03:26:41.796 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:27:01.810 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:27:03.610 THREAD 41 INFO: LiveUpdateTask>>isLiveUpdateFunctionDisabled>>Server ID:A59452B0AC10008D00D74AA5083F7CE6, LiveUpdateDisabled= false
    2014-10-16 03:27:21.805 THREAD 35 INFO: AgentOnlineStatusTask.updateInvalidAgentCache url = : http://localhost:8014/secars/secars.dll?action=31&reset=0
    2014-10-16 03:27:37.421 THREAD 22598 WARNING: Operating System is  shutting down.......
    2014-10-16 03:27:37.434 THREAD 22598 INFO: StartupServlet> updateOffLineServerState>> Server is offline now, ID = A59452B0AC10008D00D74AA5083F7CE6
    2014-10-16 03:27:37.434 THREAD 22598 SEVERE: Schedule is stopped!

     



  • 6.  RE: Unable to start the DB services.

    Posted Oct 21, 2014 03:55 AM

    I'd personally concentrate on the Embedded DB service first if I were you.  I reckon the err.log and out.log files would help in investigating the issue.  Also the below article might help:

    http://www.symantec.com/docs/TECH134782

    Just be aware that, should you wish to follow the Solution described in this article, that you will lose data (i.e. anything in the transaction log that has not yet been committed to the DB).  Probably just a few client logs or something, but just bear it in mind.



  • 7.  RE: Unable to start the DB services.

    Posted Oct 21, 2014 11:06 AM

    @SMLatCST. 

    I have tried recreating the DB transaction log. And more over the transaction log is not much just 25 MB. 

     

    @.Brain  

    Will repairing the SEPM will help me or will be the same after the reboot . 

     

    Please advice .

     



  • 8.  RE: Unable to start the DB services.

    Posted Oct 21, 2014 11:35 AM

    service type of embedded is delayed start? can you check that in services.msc?



  • 9.  RE: Unable to start the DB services.

    Posted Oct 21, 2014 05:57 PM

    @ Rafeeq

    - Nope it was working fine untill I restarted the server. 
    - Then the service went to starting mode. I cannot start it. 

    Steps tried : 

    * Process was killed from the Task manager. 
    * Refreshed the Services.msc . The process was stopped for a while and started again . Mode changed to starting. 
    * Tried recreating the transaction log , no luck in that too. 

    Let me know if you guys have similar issues. SEPM is down for two days now and my clients are configured such a way to get its updates from the Manager. 



  • 10.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 01:09 AM

    try running management server conifguration wizard once, enough space on Drive?



  • 11.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 02:44 AM
    I don't think MSCW nor upgrade.bat Will run if your db is down.


  • 12.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 04:48 AM

    Sooo this is how I see your situation:

    1. At a basic level, any SEPM functionality is dependent upon the DB (this is why I said to look at that first).  Following that thread, have you had a look at the logs I mentioned?  The err.log and out.log files are in hte same directory as the Embedded DB itself (programfiles\symantec\symantec endpoint protection manager\db).
    2. Assuming there are no events in the log that point you in another direction (and as you've already tried recreating the transaction log), it sounds like an issue either with the DB or the software running the DB.  In either case, I'd personally be looking at performing the DR procedures and restoring an earlier backup of the DB at this point.


  • 13.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 05:00 AM
    Yeah I have checked with out.log. No info , and no err.log generated. To be specific its a fresh installation. Do you have any idea about this article TECH22331


  • 14.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 05:00 AM
    Yeah I have checked with out.log. No info , and no err.log generated. To be specific its a fresh installation. Do you have any idea about this article TECH22331


  • 15.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 06:16 AM

    Oh?  I thought this was an upgrade (which would have required DR-restoring to the original version before upgrading again).

    As a brand new install with no previous data then, I see no problem with wiping it out and trying again.

    I'm not sure what you're after in that tech article, how does this relate to SEP?

    VERITAS Volume Manager 3.2 Update 2 - Release Notes ( Linux )

    Article:TECH22331  |  Created: 2002-01-07  |  Updated: 2002-01-07  |  Article URL http://www.symantec.com/docs/TECH22331


  • 16.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 11:09 AM

    @SMLatCST

     

    Sorry ... Typo its TECH223311.

     

     



  • 17.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 11:51 AM

    Ahhhh, that makes more sense.  Had me really confused there!

    The article states that the error appears during the SEPM installation attempt, and is related to the permissions of the account being used to install the SEPM.

    It doesn't sound applicable to your situation, as you've completed the SEPM installation, right?.  You mention all was fine until the reboot.  Are you seeing the same errors mentioned in the article in your logs as well?



  • 18.  RE: Unable to start the DB services.

    Posted Oct 22, 2014 07:16 PM

    No . Thats the problem . 

     

    Now I came to know about this article. TECH225587.