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unable to start services of database of SEPM.

Created: 27 Dec 2012 | 12 comments

Nagesh Singh

Hi all,

Please help me out in this we are unable to start the services of my database?

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Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Troubleshooting

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Ashish-Sharma

unable to start services of database of SEPM. - Comment:27 Dec 2012 : Link

HI,

Have you try restart SEPM server ?

post the scm-server-0.log located in program files\Symantec\Seymantec Endpoint Manager\tomcat\logs

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Nagesh Singh

unable to start services of database of SEPM. - Comment:27 Dec 2012 : Link

please find the logs.

2012-12-28 10:02:16.890 SEVERE: os.version = 5.1

2012-12-28 10:02:16.890 SEVERE: os.arch = x86

2012-12-28 10:02:16.890 SEVERE: java.version = 1.6.0_14

2012-12-28 10:02:16.890 SEVERE: java.vendor = Sun Microsystems Inc.

2012-12-28 10:02:16.890 SEVERE: java.vm.name = Java HotSpot(TM) Server VM

2012-12-28 10:02:16.890 SEVERE: java.vm.version = 14.0-b16

2012-12-28 10:02:16.890 SEVERE: java.home = J:\SEPM Server installed\jdk\jre

2012-12-28 10:02:16.890 SEVERE: catalina.home = J:\SEPM Server installed\tomcat

2012-12-28 10:02:16.890 SEVERE: java.user = null

2012-12-28 10:02:16.890 SEVERE: user.language = en

2012-12-28 10:02:16.890 SEVERE: user.country = US

2012-12-28 10:02:16.890 SEVERE: scm.server.version = 11.0.6300.803

2012-12-28 10:02:16.937 SEVERE: Unknown Exception

org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)

at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1225)

at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)

at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)

at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)

at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:305)

at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:83)

at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)

at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)

at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)

at org.apache.catalina.core.StandardService.start(StandardService.java:450)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)

at org.apache.catalina.startup.Catalina.start(Catalina.java:484)

at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)

at org.apache.catalina.startup.Catalina.process(Catalina.java:134)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect

at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)

at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)

at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)

at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)

at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)

at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)

at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)

at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)

at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)

at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)

at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)

at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)

at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1247)

at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1221)

... 23 more

2012-12-28 10:02:17.062 SEVERE: Unknown Exception in: java.util.logging.Level