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Unable to Start Symantec Embedded Database Service

  • 1.  Unable to Start Symantec Embedded Database Service

    Posted Oct 05, 2010 05:50 AM

    Hello

     

    I have Installed SEPM Ru6 and it was working fine till 1st Oct 2010, Now the Embedded Database Service got Stopped & Unable to start the same.

    So pls, help me to Resolve this Issue.



  • 2.  RE: Unable to Start Symantec Embedded Database Service

    Broadcom Employee
    Posted Oct 05, 2010 05:58 AM

    what is event id associated with the service failure?

    post the scm-server-0.log located in program files\Symantec\Seymantec Endpoint Manager\tomcat\logs



  • 3.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 05, 2010 06:11 AM

    Do a repair for SEPM from add/remove programs....



  • 4.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 05, 2010 06:19 AM

     

     

    Solution


    Steps to reconfigure the embedded database for use a port other than 2638:

      1. Click on Start> Run
      2. Type services.msc
      3. Click Ok
      4. Stop the "Symantec Endpoint protection Manager" Service.
      5. Stop the "Symantec Embedded Database" Service.
      6. Close the Services window
      7. Click on Start> Run>
      8. Type regedit
      9. Click Ok
      10. In “Registry Editor” look for the following key:

        HKEY_LOCAL_MACHINE\system\currentcontrolset\services\asanys_sem5\parameters

         
      11. Double-click on Parameter (DWORD Value)
      12. Change 2638 to 2639 (Advised) or any other port which you want to use.
      13. Close the "Registry Editor"
      14. Click on Start> run>
      15. Type services.msc
      16. Click Ok
      17. Start the "Symantec Embedded Database" Service.

        Warning: Do not start the "Symantec Endpoint protection Manager" Service yet.
         
      18. Click on Start> Programs> Symantec Endpoint Protection Manager> Management Server Configuration Wizard
      19. Select Reconfigure the Management
      20. Click Next
      21. Change the Server port to 8440
        (If you wish to reconfigure this port as well, if not, ignore this step and click Next)

         
      22. Change the database server port to 2639
      23. Enter the <Password>  <password></password>(Password used for Replication)
      24. Click Next
        Note: If any special character is used, the wizard will not allow the password, please see “Changing the database password to a non complex password” at 
        http://service1.symantec.com/support/ent-security.nsf/docid/2008011823355248

         
      25. The wizard will take you to the final screen after re-synchronizing the application and the database is now ready to be used on the new port.


  • 5.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 05, 2010 06:52 AM

    Hi

    Try to stop the dbsrv9 process from the Task manager and try to start the Embedded database service.



  • 6.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 05, 2010 11:10 AM

    Restart the server and check.



  • 7.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 06, 2010 03:19 AM
      |   view attached

    Hello Pete.....

    I'm unable to get any Event ID, but as per ur request i'm posting log file so pls, go through it & try to help me at Earliest.

    Attachment(s)

    zip
    scm-server-0_4.zip   4 KB 1 version


  • 8.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 06, 2010 03:39 AM

    I am not able to find any useful information from this log.Restart the server once and try.If not helps check any application is running on 2638 port(You can use netstat -a command in command promnt for finding this).If noting is running in this port repair SEPM from add/remove programs.(If you click on change you will get option for this)



  • 9.  RE: Unable to Start Symantec Embedded Database Service

    Posted Oct 06, 2010 11:57 AM

    Did you have a power outage or some other kind of power failure around the time this first occurred?  Look in the application event log for references to 'assertion failure'.  If you see this, then the database is corrupted.  It is likely that an uninstall and reinstall of the SEPM is probably in order.

    sandra



  • 10.  RE: Unable to Start Symantec Embedded Database Service

    Posted Feb 16, 2011 09:28 PM

    Check this article

    Title: 'Error " Failed to start embedded database port 2638" when installing Symantec Endpoint Protection Manager (SEPM)'
    Web URL: http://service1.symantec.com/support/ent-security....

    Also did you installed any other aplication?



  • 11.  RE: Unable to Start Symantec Embedded Database Service

    Posted Feb 16, 2011 10:18 PM

    1. Based on the logs you attached

    Check if there is a temp folder under tomcat folder

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\

    If not then create one and then try starting the service of Symantec embedded database and SEPM.

    2. However whenever you have issue starting the Symantec embedded database service

    Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db folder and look for err.log

    Send me this log and will tell you the exact reason why this is happening and also post the solution.

    3. Another thing please mention what happened with the server when the issue occurred.

    I mean a unexpected server reboot : that corrupts the database transaction log

    Low disk space issue on the drive.

    Looking forward to resolve this issue.