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Unable to take remote using DS remote control

Created: 20 Aug 2012 • Updated: 21 Aug 2012 | 10 comments
This issue has been solved. See solution.

Hi All,

      We are using altiris deployment console v6.9.  we are trying to take the client using DS remote control, It shows "Waiting for client to accept the connection" in long time. Any solution is available for this one...

 

- vicky

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vigneshwaran's picture

I read the above forms...

i'm using DC v6.9(Build 375)

Service Pack 2

 

- vicky

- Vicky

 

Ashish-Sharma's picture

Problem are same kindly try to attach URL.

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

Check this artical.

https://www-secure.symantec.com/connect/articles/deployment-server-69-quick-start-course-part-10-using-deployment-console

http://www.symantec.com/business/support/index?page=content&id=DOC1621

 

"Waiting for client to accept connection" remote control failure when using multiple consoles through RDP sessions on the same DS 40568

 

Thanks In Advance

Ashish Sharma

 

 

BBC's picture

I may have missed this, but much relevant what OS you try to remote control. Windows 7 will fail and never render an image of the client and XP may require some settings for the client configuration:

- Allow remote control

- How to act if no response comes back from the client (continue/abort)

- Encrypt session with the server, but not required

- Use RC Drivers NO !!!

The last one is set in the INP file, so you want to check the file for the setting there. Shoudl look like this:

UseRCDrivers=No

-BBC

Ashish-Sharma's picture

It's probably your network firewall in some of these cases. Most have an idle timeout feature to clean up what it believes to be "stale" connections. This can make aclients look inactive or make them stop working. You can increase this timeout on the firewall or look into using keep alive packets.

http://www.symantec.com/business/support/index?page=content&id=HOWTO10570

 

https://www-secure.symantec.com/connect/forums/remote-control

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

hi,

Are you able to take remote using DS remote control ?

Thanks In Advance

Ashish Sharma

 

 

vigneshwaran's picture

Hi,

 

  Finally i restart the server and check the services, some of the services not running. It's give logon error and timely fashion errors. So i will change the logon password. Then eXpress services is not started after that i will end the process from task and finally all the services are running.

able to take the clients using DS Remote control.

 

thanks for all your posts...

 

- vicky

 

- Vicky

 

SOLUTION