Check this fourms.

https://www-secure.symantec.com/connect/forums/remote-control-problem-deployment-console-68

KNOWN ISSUE: "Waiting for client to accept connection" remote control failure

http://www.symantec.com/business/support/index?page=content&id=TECH39465

DS Remote control broken after hotfixes

https://www-secure.symantec.com/connect/forums/ds-remote-control-broken-after-hotfixes#comment-3455031

I read the above forms...

i'm using DC v6.9(Build 375)

Service Pack 2

- vicky

Problem are same kindly try to attach URL.

which URL?

Check this artical.

https://www-secure.symantec.com/connect/articles/deployment-server-69-quick-start-course-part-10-using-deployment-console

http://www.symantec.com/business/support/index?page=content&id=DOC1621

I may have missed this, but much relevant what OS you try to remote control. Windows 7 will fail and never render an image of the client and XP may require some settings for the client configuration:

- Allow remote control

- How to act if no response comes back from the client (continue/abort)

- Encrypt session with the server, but not required

- Use RC Drivers NO !!!

The last one is set in the INP file, so you want to check the file for the setting there. Shoudl look like this:

UseRCDrivers=No

-BBC

It's probably your network firewall in some of these cases. Most have an idle timeout feature to clean up what it believes to be "stale" connections. This can make aclients look inactive or make them stop working. You can increase this timeout on the firewall or look into using keep alive packets.

http://www.symantec.com/business/support/index?page=content&id=HOWTO10570

https://www-secure.symantec.com/connect/forums/remote-control

hi,

Are you able to take remote using DS remote control ?