Critical System Protection

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  • 1.  unable to uninstall agent

    Posted Apr 23, 2009 10:31 AM
    Hi
    I've installed an agent on a w2k3 SP2 server.
    The agent has registered on the manager but did not write any events in the monitor.
    Now I can't uninstall the agent (it doesn't appear in the add/remove programs)
    I can't uninstall it through command line, I can't change settings with the sisipsconfig.exe command (can't reset to null policy or re register the agent) I get the

    "Could not access agent.ini file."
    "No changes were written to the agent.ini file."

    Tried everything both in safe mode and normal mode.
    Appreciate any kind of help in uninstalling the agent because it's a critical server.
    THX.


  • 2.  RE: unable to uninstall agent

    Posted Apr 23, 2009 12:00 PM
    CleanWipe is a tool you can use to 'wipe' SEP off the computer. Based on info from this thread, the supported version is only available through support. See that thread for contact numbers. ... thanks to Paul for this info.


  • 3.  RE: unable to uninstall agent

    Posted Apr 26, 2009 05:07 AM
    Sorry, i forgot to write that it is a "Critical System Protection" Agent.
    So the fix you gave me is not what i need, but thanks anyway.
    i'm still stuck and it happend on another server and i'm in a jam.
    THX.


  • 4.  RE: unable to uninstall agent

    Posted Apr 27, 2009 12:40 AM
     Ah, okay, you might still call tech support. They might have a CleanWipe equivalent for Critical System Protection.


  • 5.  RE: unable to uninstall agent

    Posted May 10, 2009 02:18 AM
    okkk
    nice info
    thx


  • 6.  RE: unable to uninstall agent

    Posted Jun 10, 2009 11:50 AM
    Try repairing and or re-install of the agent
    Reinstalling a Windows agent is useful if an agent becomes
    corrupted. Reinstalling a Windows agent is equivalent to uninstalling an agent
    and then installing the same version of that agent.
    The following examples show a command string:
    agent.exe /s /v"/qn /l*v!+ %temp%\SISAgentSetup.log"
    or
    agent-windows-nt.exe /s /v"/qn /l*v!+ %temp%\SISAgentSetup.log"