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Unable to uninstall SEP client

Created: 10 Oct 2012 • Updated: 12 Feb 2013 | 6 comments
kintachi's picture
This issue has been solved. See solution.

I have trouble removing SEP 12 on my laptop, even if I used cleanwipe. Can anyone help me with this problem? Thanks.

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Ashish-Sharma's picture

HI,

What error do you have received ?

You can remove for Add/remove program..

 

 

Or

If you don't have any uninstall password change registry setting.

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

Set to 0 to disable

Or

 you can use cleanwipe. you need to contact technical support to avail this tool.

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit
http://www.symantec.com/docs/TECH102286

 

How to manually uninstall Symantec Endpoint Protection client from Windows 2000/ XP/2003
http://www.symantec.com/docs/TECH102261

How to uninstall Symantec Endpoint Protection client from Windows XP and Windows 2003 32-bit and 64-bit operating systems manually
http://www.symantec.com/docs/TECH163585

How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems
http://www.symantec.com/docs/TECH163684

Manual uninstallation documents for Symantec Endpoint Protection

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
kintachi's picture

Hi,

   I actually did the things that you've said, but unfortunately it cannot removed. Try to check this error while uninstalling, hope this may help us. Thanks.

 

Chetan Savade's picture

Hi,

This is a known issue with the Microsoft Installer engine. More information can be found in Microsoft article “Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall an application (KB2564571).

Reference: http://support.microsoft.com/kb/2564571

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

Try to repaire sep client in add/remove program and after you will be remove.

Check this artical

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface

http://www.symantec.com/business/support/index?page=content&id=TECH102470

Thanks In Advance

Ashish Sharma

 

 

rs_cert's picture

Agree with above. You can use the link thorugh manually remove otherwise through msi

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit
http://www.symantec.com/docs/TECH102286

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface

http://www.symantec.com/business/support/index?page=content&id=TECH102470

 

If it not working then try the revo uninstaller s/w

http://www.revouninstaller.com/

kintachi's picture

Hi All,

    Thanks for your response. I'll try to use your procedures, and whatever happens I'll let you know all. Thanks.