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Unable to uninstall Sep from windows 2012

Created: 10 Jun 2013 | 13 comments

Hi,

 

We are using 12.1.671.4971 SEP Product. It was found during installation that this version of sep is not compatible with win server 2012. The product got installed but is showing compatiblity issues. We are trying to uninstall this product but it is not getting uninstalled properly. We can still see the icon and the services are still running but all are greyed out. Please help...

 

 

Regards,

Anish

Operating Systems:

Comments 13 CommentsJump to latest comment

raju123's picture

Run the Cleanwipe tool to remove it properly.

For latest cleanwipe you need to cantace Symantec Technical Team

 

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

http://www.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

 

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

Anishk's picture

Hi,

 

Alredy used cleanwipe to uninstall but no help

 

 

SMLatCST's picture

"Thumbs Up" to the above post.  As an aside, the below article provides links to manual uninstall articles:

http://www.symantec.com/docs/TECH179644

Plus, confirmation you want SEP12.1RU2 (12.1.2015.2015) or later for Windows 2012 support:

http://www.symantec.com/docs/TECH174348

SameerU's picture

Hi

Please install SEP 12.1 RU2 on Server 2012

Regards

 

Ambesh_444's picture

Hi,
Please uninstall the current sep with the symantec removal tool (Cleanwipe) and then install Symantec Endpoint Protection 12.1.2 on the server.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

technical_specialist's picture

Run the cleanwipe tool and uninstall the symantec client.

First supported version for Server 2012 is SEP 12.1 RU2, you can choose even SEP 12.1 RU2 or SEP 12.1 RU3

https://www-secure.symantec.com/connect/articles/latest-symantec-endpoint-protection-releases-symantec-endpoint-protection-121-ru2

System Requirements for Symantec Endpoint Protection, Enterprise and Small Business Editions, and Network Access Control 12.1.2 and 12.1.3

Article:TECH195325  |  Created: 2012-08-21  |  Updated: 2013-06-03  |  Article URL http://www.symantec.com/docs/TECH195325

Upgrading or migrating to Symantec Endpoint Protection 12.1.3 (RU3)

Article:TECH206823  |  Created: 2013-06-03  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH206823

If you want to go with SEP 12.1 RU2 then you can only upgrade the Client because SEP 12.1 RU3 will be available on file connect earlier.

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

Chetan Savade's picture

Hi,

I would suggest to go with Competitive uninstaller utility.

As of now it's not possible with the help of SEPM console.

You can do uninstall (old package) and reinstall (new pacakge) using competitive uninstaller. This tool is not supported by Symantec

It can be found on the DVD under \Tools\NoSupport\CompetitiveUninstall.

"Methods for uninstalling Symantec Endpoint Protection"

http://www.symantec.com/business/support/index?page=content&id=TECH184988

Videohttps://www-secure.symantec.com/connect/videos/demo-how-use-symantec-endpoint-protection-prep-tool

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

As everyone highlighted above, Symantec Endpoint Protection 12.1.671 does not support Windows 2012 and Windows 8.

However, Symantec Endpoint Protection 12.1.RU2 and above does support Windows 2012 and Windows 8.

About Windows 8 and Symantec Endpoint Protection 12.1

http://www.symantec.com/docs/TECH174348 

In your case, you may like to Uninstall SEP 12.1.671, for which you can follow this Article::

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/docs/TECH184988

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Anishk's picture

Hi,

 

It is removed from add or remove programs but still the task bar showa symantec icon.

Also, the services are running and are greyed out. Not able to install 12.1. RU2 as it is showing somwe changes have been madee and requires restart. Tried restarting but still the same issue.

 

Regards,

Anish

SMLatCST's picture

Have you tried the various manual uninstall articles collated in the article I linked earlier (repeated below):

http://www.symantec.com/docs/TECH179644

SameerU's picture

Hi

Please install SEP 12.1 RU3 on Windows 2012 Server which is compatible

Regards

 

 

technical_specialist's picture

Remove the entry if available.

https://www-secure.symantec.com/connect/articles/pending-file-rename-operations

Try to Cleanwipe the System. After that Upgrade with latest version

Upgrading or migrating to Symantec Endpoint Protection 12.1.3 (RU3)

Article:TECH206823  | Created: 2013-06-03  | Updated: 2013-06-06  | Article URL http://www.symantec.com/docs/TECH206823
 

Client SEP 12.1 RU3 - FileConnect, download the package and install.

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3