Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Unable to uninstall wireless network adapters from device manager.

Created: 18 Jun 2012 | 2 comments

 

Hello folks.
 
In Windows Home Premium 64bit we encounter this problem on a machine after trying to uninstall a norton product manually.
 
The norton software led to serious problems of randomly emerging BSODs.
 
As system uninstall did not work we researched a tutorial on how to manually uninstall the soft.
 
It can be found here:
 
http://www.symantec.com/docs/TECH91038
 
Everything worked smoothly until the last three steps of the routine failed (12.-14.):
 
We can not uninstall/delete the wireless network adapters as described. After clicking "uninstall" there is the window that asks for confirmation (to uninstall) but after clicking "yes" the device manager window simply refreshes - and the device remains unchanged.
 
Disabling the affected devices does not help either since we get a "limited connectivity" error when trying to connect to our router.
 
Any help would be highly appreciated!
 
Thanks so much.
 
Jorad

Comments 2 CommentsJump to latest comment

Thomas K's picture

The KB you mentioned is for our Enterprise Endpoint Protection product. If you are trying to remove Norton, download and run the Norton Removal tool.

You can also visit the Norton Community for assistance with the product.

 

Best,

Thomas

Jorad's picture

Thanks.

 

I managed to solve the problem meanwhile. We had to delete all network devices, not onle the ones affected be norton.

 

Seems to work now.

 

Kind regards.