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Hello.

I have some problem to install the new software to my 83xx mail security appliance.

I log in with putty (SSh) and type update install. Then i get this:

Performing a software update will reboot your appliance.
Are you sure you wish to proceed?  [N/y]: y
Shutting down stunnel daemon: [  OK  ]
Starting stunnel daemon: [  OK  ]
Updating Package Lists... Get:1 http://localhost i386 release [365B]
Fetched 365B in 1s (235B/s)
Hit http://localhost i386/stable pkglist
Hit http://localhost i386/stable release
Reading Package Lists...
Building Dependency Tree...
Done
Reading Package Lists... Done
Building Dependency Tree... Done
Installing sms-appliance-release-7.6.1-14
warning: cannot get exclusive lock on /var/lib/rpm/Packages
Reading Package Lists...
Building Dependency Tree...
E: Version '2.3.6-1_sms' for 'glibc' was not found
Err No such file or directory

Then i type watch update.log and i see this:

Building Dependency Tree...
Done
Reading Package Lists... Done
Building Dependency Tree... Done
Installing sms-appliance-release-7.6.1-14
warning: cannot get exclusive lock on /var/lib/rpm/Packages
Reading Package Lists...
Building Dependency Tree...
E: Version '2.3.6-1_sms' for 'glibc' was not found
Err No such file or directory

Does anyone have a solution for me?

Thanks

Sorry this is a 8240. Not 83xx series as i typed first.

Bostad, did you find solution? I have the same problem on the same appliance. Did you get a solution?

Thanks

Alberto

No i still have this problem. We are now on version 7.5.0-26 and i have tried to update to version 7.6.0-6 , 7.6.1-3 , 7.6.1-7 and 7.6.1-14. I get the same error on each update.

So i dont know what to do. Iam thinking about to take a backup of my settings and maby reinstall the appliance to see if that works. But i hope i can find a solution before i do that.

I'm tryng to collect support data. Then I call if I can. I'll foward you their solution

Ok. Thanks.

Hello.

Did you get any help on this?

Hello again.

Does anyone have a solution on this?

I would just take a backup and then download the most recent version, burn it to CD and apply it that way.

It only takes around 10-15 minutes and you have a higher level of confidence in the media source and install files.

I usually create a backup of the current SBG then bring up a VMware version to ensure that the backup restores successfully.

I keep a VMware SBG or two online at all times and use it with test domains all the time.

cheers

Z

Thank you. I tried that, but my backup does no restore on the vmware...

But is there any problem with running this on vmware? I think i just can set up a new server on ESX and set it up with the same settings that are on the physical box. Then i can just shutdown the old one and let the vmware server take over.

Rather than try and build your own, you can easily download the latest version of the SBG virtual edition (7.7) from the VMWare Appliance marketplace (search for Symantec).

Just use your existing license file (.slf) with the VM.

hope that helps.

--ian