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Unable to Update Virus Definitions on SEPM

Created: 15 Jun 2012 | 8 comments

Hi,

I got a case. Unable to Update Virus Definitions on SEPM. i have done the suggestion on the link below but, still it does'nt work. here are the errors i found on the last procedure.

http://www.symantec.com/business/support/index?page=content&id=TECH166923

---------------------------------------ERROR-------------------------------------------------------------------------------

Downloading SEPM Virus Definitions Win64 (x64) v12.1 (2 of 2), failed.
LU1835: The LiveUpdate server failed to respond in a reasonable amount of time.  This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server.  Try running LiveUpdate again.
Downloading failed, error summary...
LU1835: The LiveUpdate server failed to respond in a reasonable amount of time.  This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server.  Try running LiveUpdate again.

LiveUpdate session is complete.

-----------------------------------------------------------------------------------------------------------------------------------------

thank you for the help.

ishmael

Comments 8 CommentsJump to latest comment

Jackie007's picture

check this artical.

http://www.symantec.com/business/support/index?page=content&id=TECH101807

Thanks....

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you

Mithun Sanghavi's picture

Hello,

What Version of SEP 12.1 are you running? What Operating System is the SEP 12.1 installed on?

Error code 1835 usually indicates a delay or that a firewall / other network device is preventing timely communication with the LiveUpdate source server.  Is there are firewall between this Win7 machine and the Internet?

More detailed information about why LiveUpdate is failing can be found in the following log file:
 
These are found under:
 
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate
 
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs
 
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
 
Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

NRaj's picture

Check if there is any proxy / firewall setting as said is blocking the communication. at times this error resolves automatically after a few minutes.

RupeshG's picture

This issue happans becuase your content filtering product or firewall block the SEP live update content.

Give the full internet access to your SEPM server ( without any restriction) and check.

Ishmael's picture

hi all,

Thank you for the help. i had solved the live update issue. i reisntall the symantec live update. it can download and install updates. but the new error is that, the SEPM is unable to show and distribute updates to the client. does any one know about this issue?

ishmael

pete_4u2002's picture

so the SEPM is updated, right?

can you check if the clients are able to communicate with SEPM?

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Ashish-Sharma's picture

hi,

if you have received solution please Don't forget to mark your thread as 'SOLVED' with the answer that best helps you..

Thanks In Advance

Ashish Sharma