Endpoint Protection

Dear all,

I am unable to use Remote SEPM Console after upgrading to RU5.

I have uninstall and when i am trying to install it back it is giving these errors



Under lunch file i am getting this:
<?xml version="1.0" encoding="UTF-8"?>
<jnlp spec="1.0+" codebase="http://172.30.0.26:9090/" href="/servlet/JnlpServlet">
 <information>
  <title>Symantec Endpoint Protection Mgr</title>
  <vendor>Symantec Corporation</vendor>
  <homepage href="../Symantec.html"/>
  <description>Symantec Endpoint Protection Manager</description>
  <icon href="/clientpkg/icon.gif"/>
 <shortcut online="true">
 <desktop/>
 <menu submenu="Symantec Endpoint Protection Manager"/>
  </shortcut>
 </information>

 <security>
  <all-permissions/>
 </security>

 <resources>
  <j2se version="1.6+" initial-heap-size="512m" max-heap-size="1024m" java-vm-args="-XX:MinHeapFreeRatio=40 -XX:MaxHeapFreeRatio=70"/>
  <jar href="clientpkg/scm-ui.jar"/>
  <jar href="clientpkg/scm-ui-res.jar"/>
  <jar href="clientpkg/scm-common.jar"/>
  <jar href="clientpkg/scm-common-res.jar"/>
  <jar href="clientpkg/ext/xercesImpl.jar"/>
  <jar href="clientpkg/ext/xml-apis.jar"/>
  <jar href="clientpkg/ext/alloy.jar"/>
  <jar href="clientpkg/ext/jdic.jar"/>
  <jar href="clientpkg/ext/jdic_native_applet.jar"/>
  <extension name="SCMUI Sun JARs" href="/servlet/SunJnlpServlet"/>
 </resources>
 <resources os="Windows">
  <nativelib href="clientpkg/ext/windows/x86/jdic_native.jar"/>
 </resources>
 <application-desc main-class="com.sygate.scm.console.ConsoleMain">
 <argument>scm.console.log=true</argument>
 <argument>scm.server=172.30.0.26</argument>
 <argument>scm.server.port=8443</argument>
 <argument>scm.iis.http.port=8014</argument>
 </application-desc>
</jnlp>


Under exception tab we get these:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
 at com.sun.javaws.Launcher.downloadResources(Unknown Source)
 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
 at com.sun.javaws.Launcher.launch(Unknown Source)
 at com.sun.javaws.Main.launchApp(Unknown Source)
 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
 at com.sun.javaws.Main$1.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)


Under wrapped exceptiom tab we get this:

java.io.FileNotFoundException: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at sun.reflect.GeneratedConstructorAccessor2.newInstance(Unknown Source)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 at java.lang.reflect.Constructor.newInstance(Unknown Source)
 at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
 at com.sun.javaws.Launcher.downloadResources(Unknown Source)
 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
 at com.sun.javaws.Launcher.launch(Unknown Source)
 at com.sun.javaws.Main.launchApp(Unknown Source)
 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
 at com.sun.javaws.Main$1.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
 at java.net.HttpURLConnection.getResponseCode(Unknown Source)
 ... 18 more

Warm regards,
Sumit Bose

Hi,

Can you run the same command locally on the server to access SEPM onj port 9090 and let us know if that is working fine.

best,
Aniket

the problem is at your manager site and not at your remote location.
do a repair of your manager.
check this path.

seems like these files are deleted somehow.

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\clientpkg\ext

it should have the file , if you check now it wil be empty.

do a repair of SEPM , you should be able to access the console.

Dear Sumit,

Uninstall the existing SEPM plug-in.

Uninstall all the java version.

Restart the system.

Try opening https://serverIP:9090

Reinstall the SEPM plug in

It will download the new the java 6 update 14 and will start working.

Warm regards,

Visha S.

Thanks a lot. it is working now.

Is this the only fix???? I have to redo Java on every PC that needs to use this Console??????????? That is ridiculous!

Simply open your Java Configuration Panel
In the section Temporary Internet File, click Parameter then Delete files...
Browser https://serverIP:9090

Your can probably try to create a script to delete the file into C:\Documents and Settings\%USERNAME%\Application Data\Sun\Java\Deployment\cache
or %APPDATA%\Sun\Java\Deployment\cache

Christian

Clearing the Java Temp file worked instead of having to uninstall/reinstall Java.  Thanks CFORP!