Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Unable to use Remote SEPM Console after upgrading to RU5

Created: 30 Sep 2009 • Updated: 20 Jun 2010 | 7 comments
Sumit Bose's picture
This issue has been solved. See solution.

Dear all,

I am unable to use Remote SEPM Console after upgrading to RU5.

I have uninstall and when i am trying to install it back it is giving these errors

Error 1.JPG

Under lunch file i am getting this:
<?xml version="1.0" encoding="UTF-8"?>
<jnlp spec="1.0+" codebase="http://172.30.0.26:9090/" href="/servlet/JnlpServlet">
 <information>
  <title>Symantec Endpoint Protection Mgr</title>
  <vendor>Symantec Corporation</vendor>
  <homepage href="../Symantec.html"/>
  <description>Symantec Endpoint Protection Manager</description>
  <icon href="/clientpkg/icon.gif"/>
 <shortcut online="true">
 <desktop/>
 <menu submenu="Symantec Endpoint Protection Manager"/>
  </shortcut>
 </information>

 <security>
  <all-permissions/>
 </security>

 <resources>
  <j2se version="1.6+" initial-heap-size="512m" max-heap-size="1024m" java-vm-args="-XX:MinHeapFreeRatio=40 -XX:MaxHeapFreeRatio=70"/>
  <jar href="clientpkg/scm-ui.jar"/>
  <jar href="clientpkg/scm-ui-res.jar"/>
  <jar href="clientpkg/scm-common.jar"/>
  <jar href="clientpkg/scm-common-res.jar"/>
  <jar href="clientpkg/ext/xercesImpl.jar"/>
  <jar href="clientpkg/ext/xml-apis.jar"/>
  <jar href="clientpkg/ext/alloy.jar"/>
  <jar href="clientpkg/ext/jdic.jar"/>
  <jar href="clientpkg/ext/jdic_native_applet.jar"/>
  <extension name="SCMUI Sun JARs" href="/servlet/SunJnlpServlet"/>
 </resources>
 <resources os="Windows">
  <nativelib href="clientpkg/ext/windows/x86/jdic_native.jar"/>
 </resources>
 <application-desc main-class="com.sygate.scm.console.ConsoleMain">
 <argument>scm.console.log=true</argument>
 <argument>scm.server=172.30.0.26</argument>
 <argument>scm.server.port=8443</argument>
 <argument>scm.iis.http.port=8014</argument>
 </application-desc>
</jnlp>

Under exception tab we get these:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
 at com.sun.javaws.Launcher.downloadResources(Unknown Source)
 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
 at com.sun.javaws.Launcher.launch(Unknown Source)
 at com.sun.javaws.Main.launchApp(Unknown Source)
 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
 at com.sun.javaws.Main$1.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)

Under wrapped exceptiom tab we get this:

java.io.FileNotFoundException: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at sun.reflect.GeneratedConstructorAccessor2.newInstance(Unknown Source)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 at java.lang.reflect.Constructor.newInstance(Unknown Source)
 at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
 at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
 at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
 at com.sun.javaws.Launcher.downloadResources(Unknown Source)
 at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
 at com.sun.javaws.Launcher.launch(Unknown Source)
 at com.sun.javaws.Main.launchApp(Unknown Source)
 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
 at com.sun.javaws.Main$1.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: http://172.30.0.26:9090/clientpkg/ext/smtp.jar
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
 at java.net.HttpURLConnection.getResponseCode(Unknown Source)
 ... 18 more

Warm regards,
Sumit Bose

Comments 7 CommentsJump to latest comment

Aniket Amdekar's picture

Hi,

Can you run the same command locally on the server to access SEPM onj port 9090 and let us know if that is working fine.

best,
Aniket

Rafeeq's picture

the problem is at your manager site and not at your remote location.
do a repair of your manager.
check this path.

seems like these files are deleted somehow.

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\clientpkg\ext

it should have the file , if you check now it wil be empty.

do a repair of SEPM , you should be able to access the console.

Vishal Singh Chouhan's picture

Dear Sumit,

Uninstall the existing SEPM plug-in.

Uninstall all the java version.

Restart the system.

Try opening https://serverIP:9090

Reinstall the SEPM plug in

It will download the new the java 6 update 14 and will start working.

Warm regards,

Visha S.

SOLUTION
CommerceSNI's picture

Is this the only fix???? I have to redo Java on every PC that needs to use this Console??????????? That is ridiculous!

CFORP's picture

Simply open your Java Configuration Panel
In the section Temporary Internet File, click Parameter then Delete files...
Browser https://serverIP:9090

Your can probably try to create a script to delete the file into C:\Documents and Settings\%USERNAME%\Application Data\Sun\Java\Deployment\cache
or %APPDATA%\Sun\Java\Deployment\cache

Christian

theMike's picture

Clearing the Java Temp file worked instead of having to uninstall/reinstall Java.  Thanks CFORP!