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Unable to view and run System state behind a firewall

Created: 21 Jan 2005 • Updated: 21 May 2010 | 3 comments

I have set up an Win server 2003 om Dmz that I want to backup from inside om my BackupExec for Win servers 9.1.
The firewall is configured and working as I have several 2000 servers om the Dmz where backup is working fine, even system state. But om this 2003 server, I´m not able to take a backup on system state, nore can I browse it from BE server. The only thing I see is Shadow?Copy?component, when i try to expand the option the + sign just dissapears.

I have checked to see if it is NFTS rights that causes the problem, but it seems not to be. The system state option is available even in a workgroup inside the firewall and if I join the domain.
The remote agent is installed as should be, as the backups work fine everywhere but on the Dmz.

Backing up C: and D: drives works fine wherever the server resides.

The firewall is a Checkpoint FW-1 and when I check the firewall logs there is nothing blocked between the servers and nothing is dropped on the way.

So my question is, What is causing this? Is there another setting in a Group policy or something I have forgotten.

I am backing 2003 servers in the network, but on the inside of the firewall. And these work fine.
No problems backing NT4 and 2000 servers on the Dmz.

I´m clueless, please help.


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ashwin pawar's picture

Go to remote selection----right click--choose USER-DEFINED-SELECTION.
How to create a user-defined selection in VERITAS Backup Exec (tm) 9.x for Windows Servers.

(Make use of IPaddress in the UNC path user defined share \\IPADDRESS). )

Backup using user-defined-selection.

Incase it fails, Enable the restrict anonymous key on MEDIA as well as REMOTE SERVER.

Perform the backup and check the result.

Incase it does not open more ports:

Open more ports on Media server as per this technote:

Troubleshooting technotes:

How to fully protect a Windows 2000 system with its System State, if NetBIOS over TCP/IP has been deactivated.