Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

Unable to view the 'Clean' Option in Symantec BE 2012

Created: 18 Mar 2013 • Updated: 18 Mar 2013 | 5 comments

I have upgraded Symantec BE 2012 R2 to 2012 SP1a, and I have followed the guide below to create a clean job

http://www.symantec.com/business/support/index?pag...

But eventually I right click the slot which contains the clean media, there is no 'Clean'Option on the menu. Attached is my settings on the clean media. 

Please help, Thanks

 

 

Operating Systems:

Comments 5 CommentsJump to latest comment

CraigV's picture

...might sound like a stupid question, but do you have a cleaning tape in the library already?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Larry Fine's picture

Right click on the tape DRIVE you want to clean.

Step #2 of that HOWTO has multiple mistakes, but you appear to be on the correct path since you have slot #12 correctly labeled as a cleaning slot.

If you find this is a solution for the thread, please mark it as such.

Donald Eady's picture

Buddy... Larry hits it right on the head... You want to right click on the drive you want to clean... then select clean now... See below

cleaning.JPG

I hope this posting was helpful