Unable to view deduplication folder after adding BE server to CASO

Created: 29 Oct 2012 | Updated: 27 Dec 2012 | 5 comments

demo4119 Partner Accredited Certified

This issue has been solved. See solution.

currently facing a strange issue when joining a managed BE server to a CASO for central management server .

We cant create or view the dedupliction folder that we have created before joining to CASO.

BE licenses have been verified . Has logged case with support for the past 2 weeks but problem still unable to resolve.

Anyone faced this issue before.

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cruisen Partner Accredited

HI,

you can try to deactivate the dedupe option and after a restart of the server try to enable the option again.

This should fix the problem.

demo4119 Partner Accredited Certified

Thanks cruisen . will give a try tomorrow and keep you posted.

cruisen Partner Accredited

Hi demo4119,

any news on this?.

Best regards,

Cruisen

pkh Trusted Advisor

If you need an update, it would be better to PM the user.

demo4119 Partner Accredited Certified

Problem solved after symantec support did a sql cleanup on the CASO server.

SOLUTION