Unexpected behaviour for Content Violation outbound policies
My Objective is to make a Policy to check for Mail Size .For each incoming mail ,if the size is greater than x ,I want it to end up in a Content Qurantine Folder named XX where someone will check the request and approve or reject it .Similary for each outgoing email ,if the size is greater than x ,I want it to end up in the same Content Qurantine Folder named XX where someone will check the request and approve or reject it .
Now the Problem is that for inbound ,email is quarantined to the right/desired content quarantine folder but For Outgoing ,it goes to Information quarantine folder and from there ,it goes to delivery queue .I can see that it is detected by the right policy but it doesn't take the desired action .
It is not limited to size only .It happens for any other outbound policy .
I have already opened a ticket with symantec however they are taking some time and haven't provided me any diagnosis yet so I was wondering if someone here faced this problem and resolved it .
My current setup is only pilot and not production .