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unexpected error

Created: 28 May 2012 • Updated: 07 Jul 2012 | 8 comments
This issue has been solved. See solution.

Unexpected error while installation of sep client through Remote.


 Pls help........

Comments 8 CommentsJump to latest comment

Ashish-Sharma's picture

Do you changed in anything in

Do you changed in anything in  SEPM (ip address ,name etc..).

Check this artical.

Thanks In Advance

Ashish Sharma

pc_s's picture

No. I have not changed anything in server.

Simpson Homer's picture

Kindly post the sep_inst.logs

pc_s's picture

I have searched but not found any file with this name

Mithun Sanghavi's picture


What version of SEP are you trying to install?

What OS is the SEPM Server and SEP client machine running on?

Prepare computers for remote deployment and management

Modify firewall settings to allow communication between Symantec Endpoint Protection Small Business Edition components:

■ Push deployment ports, used on management servers and clients: TCP 139 and 445, UDP 137 and 138, and TCP ephemeral ports.

■ For legacy communications, open UDP port 2967 on all computers.

■ General communication: TCP 8014 (HTTP)/TCP 443 (HTTPS) for management servers. These are the default ports, and may be customized. See Symantec Endpoint Protection 12.1: How to Change the ports used for communication between the Manager and clients.

Prepare Windows XP computers that are installed in workgroups:

Windows XP computers that are installed in workgroups do not accept remote deployment. To permit remote deployment, disable Simple File Sharing. Note: This limitation does not apply to computers that are part of a Windows domain. Detailed instructions are provided in the following document:

Prepare Windows Vista, Windows Server 2008, or Windows 7 computers:

Windows User Access Control blocks local administrative accounts from remotely accessing remote administrative shares such as C$ and Admin$. Perform the following tasks:

■ Disable the File Sharing Wizard.

■ Enable network discovery by using the Network and Sharing Center.

■ Enable the built-in administrator account and assign a password to the account.

■ Verify that the account has administrator privileges.

Prepare Windows Server 2003 computers for installation using a remote desktop connection:

The Symantec Endpoint Protection Manager requires access to the system registry for installation and normal operation. To prepare a computer to install Symantec Endpoint Protection Manager using a remote desktop connection, perform the following tasks:

■ Configure a server that runs Windows Server 2003 to allow remote control.

■ Connect to the server from a remote computer by using a remote console session, or shadow the console session.


Hope that helps!!!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pc_s's picture

I have retry to deploy the ptch in single system but now this time deployment box close before complete the patch succeed confirmation

consoleadmin's picture


Have you try to deploy the patch on fresh system?

If av already on the system and corrupted then remove it with the help cleanwipe s/w.

You need to contact with tech support for the cleanwipe.


AkhilBansal's picture

Please upload SEPM logs from <<sepm folder>>\tomcat\logs and sep_inst.log from %temp% folder on your system.