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An unexpected exception has occurred --- Resolution Please

Created: 13 Jan 2010 • Updated: 13 Jul 2010 | 3 comments

Hi,

I have observed this error a lot of times on my SEP-Management servers. Some more details from the logs - C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexT.html (The system cannot find the file specified) 

I have also read some of the links mentioned in this forum like
1. http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009040215230748
2. http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008030509272248 - Not relevant to me.

But I dont see any resolution mentioned in these. What causes these kind of a problem? If I have to run the management server configuration wizard, what exactly do I have to look for in that? I have also tried to see the log files on the system as mentioned in some of the KB papers but the log files state the same thing as what I see in the console.

The logs are not much of use.

Let me know if anyone knows to resolve this problem.

Thank you,
Manasi.

Comments 3 CommentsJump to latest comment

Thomas K's picture

Have you tried this workaround?

 Workaround:

  1. On the affected machine set the Symantec SPBBCSvc Service to manual
  2. Reboot the machine
  3. After the computer has been rebooted, go to Symantec Endpoint Protection Manager> Admin> Servers> Message section, to see if the error message has stopped being produced.

http://service1.symantec.com/support/ent-security....

Best,
Thomas

Rafeeq's picture

whats the version of sepm you are running,these issues do not occur on MU5..