Video Screencast Help

Unexpected server error

Created: 26 Aug 2013 | 11 comments

hi,

from my windows 7 ,i connect the sep 2.1 server console  i get this error message 120px_serror.png .i can view client and administrator tab only ,rest of the items didn't view. please help how to solve this issue.

ram

Operating Systems:

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Mithun Sanghavi's picture

Hello,

Is the SEPM installed on the Windows 7 machine?

Make sure the Windows Firewall and UAC are turned off and disabled.

OR

>> Are you trying to access the Symantec Endpoint Protection Manager via Symantec Endpoint Protection Manager Java console?

Check this Article:

SEPM Remote Console access fails with "Unexpected server error. [0x10010000]"

http://www.symantec.com/docs/TECH191010

OR

Are you talking a Remote Desktop to the SEPM server and then trying to Login?

Make sure you have take a Remote Desktop Console session (Session ID: 0)

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ram254's picture

hi

 

yes i am trying to access the Symantec Endpoint Protection Manager via Symantec Endpoint Protection Manager Java console, i get the error message popup,i click ok button it will login to the server and console window viewed.

in that console window i can access clients and administration tabs only.rest of the items home,report,policies are didnt accessed.

 

thank you

ram

 

Mithun Sanghavi's picture

Hello,

Did you Check this Article:

SEPM Remote Console access fails with "Unexpected server error. [0x10010000]"

http://www.symantec.com/docs/TECH191010

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Sachin Sawant's picture

reinstall java and try again...

in case of (in that console window i can access clients and administration tabs only.rest of the items home,report,policies are didnt accessed.)

click on back button in your web console and check you are showing full console.

SameerU's picture

Hi

Repair and run Managment Wizard Console

Regards

 

 

Rusty.J's picture

Make sure you have the right java version installed. java 7 is incompatible. java version 6 update 31 and lower are supported

Did you try and login directly on the SEPM server ? are you facing the same error on the server too.

 

Regards;

Rusty

AjinBabu's picture

Hi,

Have you tried to login from SEPM server it self with https://localhost:9090.

Also check the Java version is compatible with the Brower.

Regards

Ajin