Endpoint Protection

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  • 1.  Unexpected Server error

    Posted Jan 16, 2014 04:14 AM

    Hello,

    One of my client is running management server configuration wizard & getting unexpected server error.

    We have never seen this error while running management server configuration wizard.

    I have seen this error for SEPM login in the past.



  • 2.  RE: Unexpected Server error

    Broadcom Employee
    Posted Jan 16, 2014 04:38 AM

    can you post the scm-server-0.log?



  • 3.  RE: Unexpected Server error

    Posted Jan 16, 2014 04:47 AM

    Please post the screen shot, sepm is on sql db or embedded db?

    do you have enough space on c drive?

    check this document

    http://www.symantec.com/business/support/index?page=content&id=TECH184549



  • 4.  RE: Unexpected Server error

    Broadcom Employee
    Posted Jan 16, 2014 05:56 AM

    Hi,

    Did you try to repair using downloaded setup file?

    What's the SEPM version?

     

     



  • 5.  RE: Unexpected Server error

    Posted Jan 16, 2014 08:01 AM

    Repair did not help, SEPM on 12.1 RU3.



  • 6.  RE: Unexpected Server error
    Best Answer

    Broadcom Employee
    Posted Jan 16, 2014 08:08 AM

    Hi,

    There have been a fix in SEP 12.1 RU4 version.

    Check whether you have been affected by the same.

    Management Server Configuration Wizard encounters Unexpected Server Error
    Fix ID: 3064213
    Symptom: An Unexpected Server Error occurs after you run the Management Server Configuration Wizard.
    Solution: Corrected the method that compared and stored server names in the database.
     
    Reference: New fixes and features in Symantec Endpoint Protection 12.1.4


  • 7.  RE: Unexpected Server error

    Posted Jan 16, 2014 08:31 AM

    What's the SEPM version you're running?



  • 8.  RE: Unexpected Server error

    Posted Jan 16, 2014 10:25 AM

    As said earlier version was 12.1 RU3, Upgrade could take away this problem. Thanks!



  • 9.  RE: Unexpected Server error

    Posted Jan 16, 2014 10:26 AM

    Did you test it already? Is it fixed?



  • 10.  RE: Unexpected Server error

    Posted Jan 16, 2014 10:34 AM

    Yes, customer performed upgrade and it worked.



  • 11.  RE: Unexpected Server error

    Broadcom Employee
    Posted Jan 16, 2014 10:37 AM

    Thanks for the update.