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Unexpected Server Error

Created: 17 Jul 2012 • Updated: 24 Jul 2012 | 4 comments
This issue has been solved. See solution.

When I login to the SEPM console it shows black just an error " Unexpected error" .

I do restart the server but same result :(...

any idea what should i do now? And also it is abserved that all the clients are not connected with sepm.

Comments 4 CommentsJump to latest comment

VJware's picture

Looks like XP is hosting the SEPM...have a look at this KB - http://www.symantec.com/business/support/index?pag...

Chetan Savade's picture

Hi,

This issue may happen when Windows XP is being used to host the SEPM or when using outdated version of IIS such as 5.0 or 5.1

Check this article

Symantec Endpoint Protection communication issues due to Error HTTP 403.9 - Access Forbidden: Too many users are connected

http://www.symantec.com/docs/TECH104358

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Also check this article

Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system.

http://www.symantec.com/docs/TECH91694

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

Upon checking your Logs, we see  - 

2012-07-17 14:37:17.738 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36
...............
 
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 
Secondly, we also see that you have installed SEPM 11.0.5002 on Windows XP
 
 
I would also suggest you to check this Article provided below:
 
Symantec Endpoint Protection communication issues due to Error HTTP 403.9 - Access Forbidden: Too many users are connected
 
 
Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION