Endpoint Protection

I make a fresh install of SEP12.1 RU1 MP1 on Win Server 2008 r2 sp1 standard and MS SQL 2008 enterprise with sp3 patch, and i can log in to the SEPM.

but when i try to configure SEPM using disaster recover, after restored a database backup that comes from SEP12.1 on Win Server 2003 sp2 standard and MS SQL 2005 with sp3. I encounter a error message when log in to SEPM:" unexpected server error".

can someone help me ?

Many thanks in advance.

(I've been searched from KB, and the solution is not suit for my issue:

http://www.symantec.com/business/support/index?page=content&id=TECH191847&actp=search&viewlocale=en_US&searchid=1345788876747

Solution

HI

"Unexpected Server Error after installing Symantec Endpoint Protection Manager with Windows Authentication on a remote SQL Server"

http://www.symantec.com/business/support/index?pag...

Check this Artical

http://www.symantec.com/business/support/index?page=content&id=TECH131523

Hello,

Could you please upload us the smc-server-0.log and catalina.out log which would assist us under the root cause of the issue.

Secondly, could you let us know what happens if you run the upgrade.bat from 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'

I would suggest you to check these Articles:

Unexpected error (1) retrieving version of the installed Symantec Endpoint Protection Manager.

http://www.symantec.com/docs/TECH172666

Unexpected console error [ 0x80010000 ] when using the Client Deployment Wizard

http://www.symantec.com/docs/TECH168768

Hope that helps!!

please check the attachment I uploaded. thanks a lot.

Attachment(s)

logs_20.zip   3 KB 1 version

Error on Logs com.sygate.scm.server.util.ScmServerError: Can't read local server from database!

Re-run the Symantec Endpoint Protection Management Server Configuration Wizard and input the correct server name.  If you left the default value and it failed, attempt to use the all lower-case or all upper-case alternative to the server name listed.  If both options fail, you can contact Symantec Technical Support for further assistance.   

http://www.symantec.com/business/support/index?page=content&id=TECH97028

the server name is case sensitive, after i re-configured server name, i can logged in to the console, but i found another error that also showed "unexpected server error" when SEPM created its logs.

how to solve it ?

hi Leo Young,

do you have receive solution ?

thanks for your help, you do a great help to me. but now another problem occurs, another "unexcepted server error" when generating logs.

do you have received any error code ?

Hello,

Could you please provide us a Screenshot Or the Error Code you are receiving when generating the Logs?

Check this Article:

Home, Monitors, and Report tabs blank. Error: Unexpected server error 0x10010000

http://www.symantec.com/docs/TECH164323

Hope that helps!!

can you post the fresh logs ?

Are you getting the following error

 java.net.BindExcepton: Address already in use: JVM_Bind: 8443 error.

Regards

problem has been solved. It's my carelessness. My database name changed when I installed SEPM on Win2008. and I didn't configure it right. now everything is OK. thanks for your help.

Sorry, it is my carelessness. My database name change when I install SEP on Win2008. and I didn't configure it right. now everything is OK. thanks for your help.

Sorry, it is my carelessness. My database name change when I install SEP on Win2008. and I didn't configure it right. now everything is OK. thanks for your help.

Sorry, it is my carelessness. My database name change when I install SEP on Win2008. and I didn't configure it right. now everything is OK. thanks for your help.