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Unexpected server error. ErrorCode: 0x10010000

Updated: 05 Jun 2010 | 9 comments
sec091's picture
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I get these warnings daily.  I do not know how to remedy the problem.  Please help.  Thanks.

12/02/2009 15:15:18,1000,An unexpected exception has occurred,Unexpected server error. ErrorCode: 0x10010000,,,java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:303) at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116) at java.util.TimerThread.mainLoop(Timer.java:512) at java.util.TimerThread.run(Timer.java:462) com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:324) at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116) at java.util.TimerThread.mainLoop(Timer.java:512) at java.util.TimerThread.run(Timer.java:462) ,QUERYLINC,My Site

Comments

Rafeeq's picture
02
Dec
2009
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hi

check this document
Symantec Endpoint Protection Manager (SEPM) homepage shows "No data, ..." in "Security Response" box.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008061816551448

java.net.ConnectException: Connection timed out: connect
...
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

sec091's picture
02
Dec
2009
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These are the only two errors

These are the only two errors that show up in my scm-server-0.log

2009-11-29 12:34:06.121 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:303)
 at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:324)
 at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:116)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)

2009-11-30 13:25:18.236 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden

Rafeeq's picture
02
Dec
2009
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Hi

check this discussion if you have SSL enabled in IIS for SEPM website please uncheck that

https://www-secure.symantec.com/connect/forums/unable-communicate-reporting-component-2

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

AravindKM's picture
03
Dec
2009
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Open IIS Manager Expand

Open IIS Manager
Expand Server
Web Sites
Default Web Site > Properties
Directory Security Tab
Authentication & Access control Option - Edit
Enable Anonymous Acces

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

sec091's picture
03
Dec
2009
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I already have Anonymous

I already have Anonymous Access and Integrated Windows Authentication enabled.  However I noticed that my IUSR account is only a member of the guest group.  But i cannot add it to the domain user group since it is just a local user account. 

Rafeeq's picture
03
Dec
2009
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Hi

Is your server a DC?
add the IUSR account to users group and check

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

sec091's picture
03
Dec
2009
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Yes this server is part of

Yes this server is part of the domain.  But I don't understand what you mean by adding the IUSR account to users group.  Do you want me to add IUSR to my domain users? 

Rafeeq's picture
03
Dec
2009
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yes

add it to domain users

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

AravindKM's picture
04
Dec
2009
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 Your problem got solved?

 Your problem got solved?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind