Endpoint Protection

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  • 1.  Unexpected Server Error - Lost All Management Server Lists

    Posted Aug 12, 2015 11:12 AM

    hi,

    I just got back from Vacation and my SEPM console is having all sorts of errors.

    Firstly, Replication is failing - (Second site is OK) and Definitions are out of date since 08/02/15

    All managment Server lists are gone - Unable to add any new ones or import - Receive Console Error

    Under Admin> Servers i am getting unexpected Server errors.

    Tried the following and none have worked

    • Rebooting Server
    • Disable Replication
    • Reran Server Configuration Wizard
    • Changed Embedded Server Service logon to local System rather than NT SERVICE\SQLANYs_sem5

    Here is the SCMServer Log information

    2015-08-12 07:59:47.728 THREAD 12 SEVERE: ================== Server Environment ===================
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: os.name = Windows Server 2008 R2
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: os.version = 6.1
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: os.arch = x64
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.version = 1.7.0_55
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.vm.version = 24.55-b03
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: java.user = null
    2015-08-12 07:59:47.728 THREAD 12 SEVERE: user.language = en
    2015-08-12 07:59:47.744 THREAD 12 SEVERE: user.country = US
    2015-08-12 07:59:47.744 THREAD 12 SEVERE: scm.server.version = 12.1.5337.5000
    2015-08-12 07:59:47.759 THREAD 12 SEVERE: StartupServlet> startServer>> SEPM Service starting...
    2015-08-12 07:59:49.366 THREAD 12 SEVERE: StartupServlet> verifySchemaVersion>> Database Schema Version = 12.1.5.4, Server Schema Version = 12.1.5.4
    2015-08-12 07:59:49.382 THREAD 12 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3560)
     at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:272)
     at com.sygate.scm.server.servlet.StartupServlet.startServer(StartupServlet.java:528)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:124)
     at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1279)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1192)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1087)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5210)
     at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5493)
     at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:670)
     at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1839)
     at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
     at java.util.concurrent.FutureTask.run(FutureTask.java:262)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 20 more
    2015-08-12 08:00:42.887 THREAD 41 SEVERE:  in: com.sygate.scm.server.consolemanager.RequestHandler
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:42.904 THREAD 41 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    java.lang.RuntimeException: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:165)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     ... 22 more
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:42.982 THREAD 44 SEVERE:  in: com.sygate.scm.server.consolemanager.RequestHandler
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:42.997 THREAD 44 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    java.lang.RuntimeException: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:165)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     ... 22 more
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:50.535 THREAD 41 SEVERE:  in: com.sygate.scm.server.consolemanager.RequestHandler
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:50.550 THREAD 41 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    java.lang.RuntimeException: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:165)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     ... 22 more
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:50.601 THREAD 44 SEVERE:  in: com.sygate.scm.server.consolemanager.RequestHandler
    com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
    2015-08-12 08:00:50.603 THREAD 44 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    java.lang.RuntimeException: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:165)
     at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:116)
     at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:59)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at com.sygate.scm.server.servlet.ConsoleFilter.doFilter(ConsoleFilter.java:69)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:313)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at java.lang.Thread.run(Thread.java:745)
    Caused by: com.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1438)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:284)
     at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:148)
     at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:532)
     at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:150)
     ... 22 more
    Caused by: com.sygate.scm.common.configobject.ValidationException: Content is not allowed in prolog.
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:502)
     at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:476)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:151)
     at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:162)
     at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1432)
     ... 26 more
     

     



  • 2.  RE: Unexpected Server Error - Lost All Management Server Lists

    Posted Aug 12, 2015 11:14 AM

    What level of logging is this? FINEST?

    Was the SEPM rebooted?



  • 3.  RE: Unexpected Server Error - Lost All Management Server Lists

    Posted Aug 12, 2015 11:24 AM

    Yes it was Rebooted Recently

    Log Level - Warning



  • 4.  RE: Unexpected Server Error - Lost All Management Server Lists

    Broadcom Employee
    Posted Aug 12, 2015 11:27 AM

    Do you have SEPM 12.1 RU5 setup files? If yes, repair the SEPM installation.

    As per logs there isn't any specific error.

    Try to run Symhelp tool to collect more details.

    Symhelp: http://www.symantec.com/docs/TECH170735



  • 5.  RE: Unexpected Server Error - Lost All Management Server Lists

    Posted Aug 12, 2015 12:33 PM
      |   view attached

    Finest Log Files

    Attachment(s)

    zip
    scm-server-0_57.zip   5 KB 1 version


  • 6.  RE: Unexpected Server Error - Lost All Management Server Lists

    Posted Aug 12, 2015 12:47 PM

    Repair did not work either - still receiving Unexpected Server Error



  • 7.  RE: Unexpected Server Error - Lost All Management Server Lists
    Best Answer

    Posted Aug 12, 2015 12:58 PM

    I would suggest restoring a backup, if you have any and then to reconfigure the managment server.