Endpoint Protection

Hi I could see : Unknown Exception Files not in GZIP format & Unexpected parameter value for schedule reporting error in scm-server-0.log files

Please see the attached screenshot.


2009-08-05 12:32:55.387 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ScheduledReportingTask
java.io.IOException: Not in GZIP format
at java.util.zip.GZIPInputStream.readHeader(GZIPInputStream.java:132)
at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:58)
at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:68)
at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:375)
at com.sygate.scm.server.task.ReportWriter.generateReport(ReportWriter.java:82)
at com.sygate.scm.server.task.ScheduledReportingTask.generateReport(ScheduledReportingTask.java:185)
at com.sygate.scm.server.task.ScheduledReportingTask.run(ScheduledReportingTask.java:138)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

2009-08-05 12:33:00.403 SEVERE: Unexpected parameter value. in: com.sygate.scm.server.task.ScheduledReportingTask
com.sygate.scm.server.util.ServerException: Unexpected parameter value.
at com.sygate.scm.server.task.ScheduledReportingHelper.getForm(ScheduledReportingHelper.java:269)
at com.sygate.scm.server.task.ScheduledReportingTask.generateReport(ScheduledReportingTask.java:184)
at com.sygate.scm.server.task.ScheduledReportingTask.run(ScheduledReportingTask.java:138)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

Hi,

what is the version of your installation?

Regards,

Check your MS SQL Database Server Transaction Logs.

Are you using the SQL Server or the embedded database?

Maybe there is a lack of permissions on <SEPM install folder>\InetPub\Reporting folder.

I see that data from two diff sepm are sent in Gzip format

lossless compressed data format that is compatible with the widely used GZIP utility. The format includes a cyclic redundancy check value for detecting data corruption
Most of the sofwares use this tool.
I guess the data which been sent is not in valid format

I'm sure that it wont be an easly task to determine
Let me know what things are replicated between two sites.

Version of installation is MR4 MP2 . we use SQL database.
We replicate logs to central site.

go to tools folder inside sepm
double click on collectlog.cmd
you will get a zipped file with log of logs
check the replication log..paste it here if possible :)

Replication log is 0 KB

Di you checked the Transaction Logs for SQL.

what should i check in transaction logs in SQL

Just check if the logs are hung?

Hi, This issue usulally comes when schedule report is configured and if there are multiple recipient added.

I have disabled the configured Schedule report and created new report with only one recipient observed it for some time i didnt see Unepected value in scm0 log & on SEPM console. later i added few more recipient and its working fine now.

Regards,
Hiren Trivedi.