Jon, do you have the MR3 or later CD's handy?  If so, we have a useful little utility on there written by one of our Systems Engineers that allows you to add client removal into SEPM... its not particularly elegant, but it does work.

Take a look on CD2 of SEP in the Tools\NoSupport\SEPUninstaller folder.

Paul,

That's good news to hear.  What isn't elegant about it?  Will the client see the uninstall process?

its just not very integrated thats all... there are a few steps to install the package first, then you "use" it by deploying it clients using the various deployment tools we have built in... you can configure how the uninstall runs, if you want it silent, it should be able to do that

There's an alternate way as well, A little cheesy but will work.

Save the following as a batch file.

%windir%\system32\msiexec.exe /q /x %pcd1% /norestart

or

%windir%\system32\msiexec.exe /q /x %pcd1% /forcerestart

where %pcd% is the product code( You can find that out from "HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\ProductCode")

Make it into a executable(http://www.f2ko.de/ob2e/ob2e.html)

Name it to setup.exe and push it across to selected computers or text list through "Migration and deployment" Wizard or clientremote.exe

Hi Paul,

I tried the uninstall program without success.  Followed the instructions and I tried to run it using the Migration and deployment tools.  Everything was copied to the client in the c:\temp\clnt-inst folder but the setup.exe did not run.  I know this tool is unsupported, but is there any more documentation or forum thread (can't search) that goes into more detail about getting this program to work?

I'm just getting back around to this now.

It looks like I'll have to upgrade SEPM to MR4 MP1 before I can try it because I only have MR3 CD1 and you cannot download MR3 CD2 anymore.

I hope it works because it will same me a bunch of time.

-Jon

I'm just getting back around to this now.

It looks like I'll have to upgrade SEPM to MR4 MP1 before I can try it because I only have MR3 CD1 and you cannot download MR3 CD2 anymore.

I hope it works because it will same me a bunch of time.

-Jon

I have an OLD version of SEPM:
-David11.0.1000.1375 . . . is there ANY hope for me rather then going machine to machine?

I found an uninstall utility on the SEP 11.0.4000 CD2. It is under tools\competative uninstall\sep unintaller.
It says to use the "find unmanaged computers" to identify "managed" computers. You won't find any "managed" computers listed in the results window in "find unmanaged computers". Unless I did something wrong, this does NOT work.

We are a 5000+ computer school district and are having issues with about 40% of our computers that requires an uninstall and reinstall.
A site visit of remote connection to each problem computer is out of the question.

Last Summer, we updated our entire district from SAV 10.x to SEP 11.x. Many of the computers needed individual attention. Now we have another issue requiring individual attention. I too have had it.  This product is WAY too difficult to manage in a large enterprise.

I have been managing Symantec AV for 10 years. I have never had as many problems as I have had with versions 10.x and 11.x

What now?