Endpoint Encryption

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  • 1.  uninstall PGP

    Posted Dec 17, 2012 02:44 PM

    Try to unisntall , using Vista 32 bits.

    Get error disks still encrypted.

     

    Using pgpwde --status --disk 0, I got:

     

    C:\Program Files\PGP Corporation\PGP Desktop>pgpwde --status --disk 0
    Warning: PGPwde is running in restricted environment.
             Some features are disabled
    Disk 0 is instrumented by bootguard.
      Current key is valid.
    Request sent to Disk status was successful
     
     
    So no encryption is on the only disk on the pc.
     
    I try to remove the bootguard:
    C:\Program Files\PGP Corporation\PGP Desktop>pgpwde-admin --uninstrument --disk
    0 --passphrase "xxxxxx"
    Warning: PGPwde is running in restricted environment.
             Some features are disabled
    Disk 0 has an authenticated encryption key.
    Disk 0 use decrypt to remove.
    Operation uninstrument disk failed:
    Error code -11971: already in use
     
    No way to get the disk free of PGP.
    Spent days in frorums and webs trying things but without any result.
     
    Any suggestion?

     



  • 2.  RE: uninstall PGP

    Posted Dec 17, 2012 03:48 PM

    Are you running these commands from the same admin account that you encrypted from?

    Please see this thread:

    https://www-secure.symantec.com/connect/forums/unable-open-use-or-uninstall-pgp-wde-destop



  • 3.  RE: uninstall PGP

    Posted Dec 19, 2012 03:27 PM

    Yes,same admin account.



  • 4.  RE: uninstall PGP

    Posted Dec 28, 2012 06:29 PM

    Is this a standalone installation or a managed client installation? Have you tried decrypting via command line as well?

    pgpwde --decrypt --disk 0 --user "username of passphrase user" -p "passphrase here"