Hi Support,

 

I have tried to run:

1. CleanWipe 4.1/6 - Failed
2. ActaRes.dll - error message pop out
3. ProtectionUtilRes.dll - error message pop out

I need some help how to resove it before I can have a fresh installation of symantec 12.1.5

 

Regards, thanks.

Victor

Contact: +65 68531788 Ext 1018 SG Timing (9 am to 5 pm)

Have you try latest cleanwipe tool ?

You can download for fileconnect in tool folder,

SEPM 12.1 RU5 part 2 download and cleanwipe folder available ,If you don't have license key you need to contact symantec support.

How to obtain the Cleanwipe utility

Article:HOWTO74877

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Created: 2012-03-27

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Updated: 2012-08-08

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Article URL http://www.symantec.com/docs/HOWTO74877

 

You can download the tool part from fileconnect where the cleanwipe tool is located. Try it. If failed then let us know

Cleanwipe might cause unwanted issues, ( its rare though) this might take 20 mins extra, but will do the job, follow this document

Manually uninstall Endpoint Protection 12.1 clients - Windows Vista, 7 or Windows Server 2008 (32 and 64-bit)

http://www.symantec.com/business/support/index?page=content&id=tech161956

Hi Sumit,

I need a temp login ID and password to access fileshare -  secured document exchange to down new cleanwipe tool

https://fileshare.symantec.com/

Thanks.

 

for Temp login you need to contact symantec support.

To get that Cleanwipe Utility, you will have to call symantec or log a web case.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Hello,

Check the Solution provided in the Thread with similar issue: 

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install

In your case, I would recommend you to check these Articles below:

Methods for uninstalling Symantec Endpoint Protection

https://www-secure.symantec.com/connect/forums/methods-uninstalling-symantec-endpoint-protection

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH164769

I would also suggest you to create a Case with the Symantec Technical Support Team and PM me your Case #

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000